Assistant, Facilities (FCS130)
Assistant, Facilities (FCS130)
Contract: 6-month fixed term contract, working 21 hours per week.
Salary: £28,662 per annum plus benefits including a final salary pension scheme and generous annual leave.
Location: Birmingham (office based)
We are seeking to recruit a highly motivated individual to join the Estates and Facilities Team, playing a key role in supporting the day-to-day operation of our Birmingham office and helping to deliver a safe, well-maintained and professional working environment for staff and visitors.
The main duties include providing a welcoming front-of-house facilities service; supporting meeting room set-up and office arrangements; raising purchase orders for facilities-related goods and services; maintaining accurate records for supplies, maintenance and compliance activity; monitoring stationery, office refreshments and other workplace supplies; managing incoming and outgoing mail; checking cleaning standards; logging planned and reactive maintenance tasks; reporting and following up building, equipment and maintenance issues; liaising with contractors and internal colleagues; contributing to health, safety and wellbeing across the office; and communicating effectively at all levels, both face to face and by email.
Timekeeping and reliability are essential, as the role supports the smooth running of the office and requires a visible facilities presence on site for 7 hours a day. Occasional work outside usual office hours may be required to support maintenance, contractor visits or building-related works; advance notice would be given wherever possible.
Applicants should have experience in a customer-facing or workplace support role and be reliable, approachable and practical, with a strong service focus and the ability to respond calmly to day-to-day facilities issues. A good working knowledge of Microsoft Office, including Outlook and Teams, is required, alongside the ability to prioritise tasks, maintain accurate records, work effectively within a small team and communicate clearly with colleagues, visitors and suppliers. An understanding of health and safety in an office or facilities environment would be desirable, and relevant training would be provided.
Key skills for this role include:
- Strong customer service and front-of-house skills, with the ability to support staff, visitors and contractors professionally.
- Good practical understanding of facilities, workplace services and day-to-day office operations.
- Ability to log, monitor and follow up planned and reactive maintenance tasks accurately.
- Awareness of health and safety requirements in an office environment, including safe working practices and reporting concerns.
- Good organisation and prioritisation skills, with the ability to manage competing tasks and respond to urgent facilities issues.
- Clear communication skills, both face to face and by email, with colleagues, suppliers and contractors.
- Attention to detail when maintaining records, supplies, purchase orders and facilities documentation.
- Reliable, proactive and flexible approach, with a willingness to support occasional out-of-hours works when required.
Equality Diversity and Inclusion Statement: Arts Council are committed to being an inclusive employer, building an inclusive workplace, and recruiting a workforce that is as diverse as the communities we serve. However, you identify, and whatever background you bring with you, we welcome you to apply for a role at Arts Council.
If there are any adjustments that would support you in your application, please do let us know when you apply. If you are disabled, Evenbreak are able to provide support with your application. For further information please visit their website here
We participate in the ‘Offer an Interview’ scheme which means that we offer an interview to any disabled candidates who meet the essential criteria for the role they’re applying to, subject to the volume of applications received. Disabled candidates, those living with a long-term condition and/ or neurodivergent candidates may be eligible for this scheme. The scheme uses the definition of disability from the Equality Act 2010 to determine eligibility. More information is included in the application guidance.
About us: Arts Council offers a range of benefits to our employees including a generous annual leave allowance and the Arts Council Retirement Plan - a final salary scheme. To find out more, click here.
Our Code of Ethics requires that employees of the Arts Council are not able to receive an Arts Council grant, investment or loan funding - either in person, as a member of a partnership, or for any organisation they own. There are also limitations on board or CEO positions employees can hold in organisations we fund. For more information on this, please talk to the recruiting manager or contact recruitment@artscouncil.org.uk
We believe our recruitment process should be inclusive and transparent. Find out what to expect with our application Guidance: How to apply and recruitment selection process | Arts Council England and more about our commitment to diversity on our website here.
To view the job description please click here
To view the recruitment pack which outlines more details about working for Arts Council please click here
Job ref: FCS130
Closing date: 09:00am, Thursday 13 August 2026
Interviews: (In-person at the Birmingham Office) Thursday 20th August 2026
Please note: We do NOT accept CVs or cover letters as part of our recruitment process. If you require any documentation in an alternative format, please contact recruitment@artscouncil.org.uk
