Owner Services Manager

Tattershall Lakes Country Park – LN4 4LR

Permanent 40hrs

Salary - £32,000

About us

Away Resorts has a whopping 27 parks cross the UK, from Scotland down to Cornwall, we are in the business of delighting not only Holiday Guests but also Holiday Homeowners with incredible UK Staycations.

Tattershall Lakes is our largest flagship resort, with over 1000 holiday homeowners, we are looking for a new Owners Services Manager to ensure they are all well looked after.

As part of the park management team, this individual represents the interests of Owners on the park.

What we can offer you

• Pension scheme – Plan for your future.
• Up to 50% Discounts on Away Resorts holidays – because you deserve amazing getaways too.
• 20% On-park discounts – Enjoy the best of what we offer.
• Team Incentives – Your hard work won’t go unnoticed.
• Holiday Hero Menu – Enjoy delicious meals with discounted food options on-park.
• Life Insurance – For peace of mind.
• Enhanced Maternity/Paternity Pay – After two years with us, we’ve got you covered.
• Holiday Buy Scheme – Flexibility to suit your lifestyle.
• Help @ Hand Scheme – Wellbeing support when you need it.
• Career Development – We believe in nurturing talent and promoting from within. 

A bit of background and what you’ll be doing

Our Owners invest in our holiday homes as they are seeking a world away from the day-to-day, we strive to deliver the highest standards in the industry, and it’s our job to surprise and delight them at every turn. Reporting directly to the Head of Sales and Owners Manager, you will be responsible for the following:

·         Deliver first class service to existing and future HH owners at Tattershall Lakes

·         Coordinate with Maintenance team and Manufacturers to facilitate works being completed in timely manner

·         Take ownership of HH handovers to ensure they are presented completed

·         Develop a culture of excellent communication between the team and the consumer

·         Measure qualitative performance within the team

·         Hold regular meetings with departments involved in customer journey

Core responsibilities

·         Commercial: Achieve EBITDA for owner recharges services

·         Customer Experience: Improve owner experience and act quickly to deal with queries and issues

·         Operational: Improve lead times for resolving aftersales and warranty

·         Strategic: Identify improvements in workflows and communication and deliver changes necessary to succeed.

Skills, experience, and qualities you’ll need.

If you can demonstrate the following, we’d love to hear from you:

·         Excellent organisational skills

·         Great communication skills

·         Leadership

·         Customer service philosophy

·         Previous Holiday Park Experience or Owners only Park Experience

It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - have a read about it here and decide if it describes you.

Want to join our team? Here’s how to apply

Just click HERE and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.

Our Promise to You

Holiday Heroes come with all sorts of different super-powers, and we welcome them all!

We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. Afterall, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work!

Good Luck!

#INDHP