Owners Administration Assistant

Location: Sandy Balls Holiday Village, Fordingbridge, New Forest

Hours of work: Various hours - Seasonal contract

Salary: £11.44 Per Hour - Paid Weekly

What we need, in a nutshell

You will be supporting our Holiday Home Owners and delivering delight through various administrative tasks.

Who we are?

Sandy Balls Holiday Village is a world away from your day to day, with more trees than you can… well, shake a stick at. We have resident alpacas, a bush-craft school and forest laser tag, along with the usual holiday heroes of cycling and swimming. But New Forest holidays are also about tranquillity, which is why our Retreat spa and cosy, cottage-style lodges and caravans are here to help our guests unwind.

Part of the Away Resorts family, with 27 self-catered parks which all have their unique appeal! Check them out on our website for more information: http://www.awayresorts.co.uk/.

What you’ll be doing

You’ll be making sure the owners have everything they need to ensure that the ownership customer experience is delivered to a high standard.

Taking care of all administration tasks to ensure smooth customer service and happy Holiday Homeowners

• Dealing with general owner enquires via telephone and email.
• Carry out holiday home checks to create snagging lists which you will be responsible for ensuring they are completed by liaising with maintenance/ contractors.
• Liaising with maintenance & contractors to complete any outstanding jobs and communicate effectively with owners to provide updates/ timescales.
• Keep track of outstanding issues and ensure all systems are up to date.
• Ensure all owners health and safety certificates are up to date.

One more thing…holidays happen at holiday times so you’ll need to work your magic on bank holidays and weekends too.

Skills, experience and qualities you’ll need

If you can match the skills, experience and qualities listed below, we’d love to hear from you:

• Experience in administration and customer service
• Ability to organise your own time and workload
• Excellent communication skills, particularly on the telephone
• Comfortable using IT systems
• Excellent problem-solving skills and a friendly and helpful attitude

It would be the icing on the cake if you have experience working in a similar role on a holiday park but don’t worry if you haven’t, we can offer training as long as you have the right skills and attitude.

What we can offer you

We look after you with a great range of benefits, including:  

• Awards and Recognition 
• Team events
• Employee assistant programme
• Perk box 
• On Park Discounts
• Discounts on Away Resorts Holidays for yourself, friends and family

Want to join our team? Here’s how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts check us out at www.awayresorts.co.uk/careers.

Our Promise to You

Holiday Heroes come with all sorts of different super-powers, and we welcome them all!

We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive not just for our product to be unique but our people too. After all, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work!

Good Luck!

#INDHP