Guest Services Team Leader

Location: Whitecliff Bay, Isle of Wight

Role: Guest Services Team Leader

Hours: 40 hours per week - Some early Evenings/Weekends Required

Salary: £25,875.25

What we need in a nutshell

We want you to motivate and lead the Guest Services Assistants to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.

Who are we?

Away Resorts are shaking up the industry and setting the new standards for what to expect from a UK Holiday Park. With 27 parks and resorts around the UK, our Parks are jaw dropping not only in its views but also what it offers our Guests.

We are famous for our Accommodation, from exclusive units you will only find at Away Resorts, down to our own bespoke scent. Our attention to detail is second to none, so much so, that when our Guests open the door, they go “Wow!” However, what really makes us special is our Team of people making all this happen, we are a growing business and are now on the lookout for a Guest Experience Manager that cares about their Teams and Guests as much as we do!

So, whether you are looking for the next step in your career or simply a new challenge, find out more here  http://www.awayresorts.co.uk/

The nitty gritty of what you’ll be doing

Working as part of our team of holiday heroes, you will be helping the Guest Services Manager to run the Guest Services department.

This will see you spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile.

And who knows what else you may find yourself doing. If you’re happy to help even when it’s ‘not your job,’ you’re our sort of person.

One more thing…holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.

Skills, experience and qualities you’ll need

Customer service skills and experience are a must! Preferably in the hospitality sector.

Match that with a confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure, and you’re most of the way there. You will also be comfortable multi-tasking, working as part of a team and solving problems using your own initiative.

A key part of your job will be to ensure changeover days are seamless. As well as qualities we’ve already mentioned, you will have great communication skills, as you will be dealing with different departments and will need to resolve issues, get results and pass on correct information.

It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – if that’s fired up your curiosity, have a read about it here and decide if it describes you.

Nice to have but not essential

It would be great if you tick some of these boxes too (but we won’t hold it against you if you don’t).

• Experience of using booking systems, especially Parcvu
• Leadership
• Holiday park experience

Good Luck!

#INDHP