Contact Centre Advisor

Contact Centre Advisor

Job Type – Full-time, Permanent

Location – Central Support, Hemel Hempstead

What we need, in a nutshell:

We are looking for friendly and confident person to take inbound sales calls to guests who are about to arrive on holiday and help support them with any questions or queries

Who are we?

We are a dynamic and growing company, shaking up the Great British holiday. With 27 amazing UK resorts, we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime.

What you’ll be doing:

As a Contact Centre Advisor, you will be the person who delivers delight in our contact centre by opening our guests’ eyes to the wonderful holidays they can enjoy, as well as answering all their questions and giving them a great feeling about Away Resorts.

Working as part of our team of, you will report into the Group Guest Experience Operations Manager and you will be helping them to book or upgrade their holidays and making sure they have all the information they need.

You will build rapport by taking a genuine interest in each guest you talk to, asking open questions and enjoying a natural conversation. You will be an important part of the guest experience, showing the enthusiasm and friendliness that makes the Away Resorts brand so special.

You will love working for Away Resorts, we have a can-do, fun-loving, people-centred ethos, captured by our Holiday Heroes’ mantra of Attentive Amazing Lovers.

Skills, experience and qualities you’ll need:

Firstly, and most importantly, you will love people. You will be easy to talk to and a great listener and you will have a real talent for making customers feel special when you’re on the phone.

You will be a team player, have the ability to maintain a high service level while you multi-task, and you will enjoy solving problems when or - even better - before they occur. You will also have at least a year’s experience of working in a contact centre.

Nice to have but not essential:

It would be great if you tick some of these boxes too (but we won’t hold it against you if you don’t).

• Experience of outbound calling, converting enquiries to sales and upgrading existing sales
• Must have at least one years telephone based customer service experience
• Experience of using booking systems, especially Parcvu.

What we can offer you:

This is a chance to use and stretch your skills set and build your career in one of the fastest growing and most exciting holiday companies in the UK. Additional benefits include:

• Bonus Scheme
• Enhanced Family Benefit
• Employee Discount Scheme - Perkbox
• Life Insurance
• Discounts on Away Resorts Holidays
• On Park Discounts
• Awards and Recognition

Our Promise to You

Holiday Heroes come with all sorts of different super-powers, and we welcome them all!

We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. After all, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work!