Operational Excellence Consultant, Consulting - London

About Crowe

Crowe is a leading national audit, tax, advisory and consulting firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in over 140+ countries and across more than 800+ offices globally.

Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow’s questions and make smart decisions that have lasting value through the highest quality audit, tax, advisory and consulting services.

Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other.

At Crowe, our aim is to create a community where regardless of gender, identity, sexuality, race, ethnicity, education or background, everyone is valued, can flourish and achieve their full potential.

As a consultant specialising in AI enabled change, you will play a key role in helping organisations design, implement and embed transformative solutions that utilise AI driven tools, methods and models alongside wider operational excellence tools and methods, to improve operational efficiency, reduce cost, enhance decision making and drive competitive advantage.

You will work collaboratively with clients and cross functional teams to ensure that initiatives are technically sound and practically aligned to deliver tangible and measurable business outcomes.

You will have:

• 3 – 5 years hands on experience in one or more functional areas ideally within the wider financial services or insurance sectors; or at small, medium or larger consulting firms; or in-house business transformation teams
• Functional expertise in one or more areas including but not limited to Finance, HR, operations, risk, claims, fraud, underwriting or customer services
• Demonstrated experience of delivering change and operational excellence projects with an added focus on Artificial Intelligence, automation or data driven transformation
• Have hands of experience or be familiar with operating model design and implementation or related concepts
• A working understanding of AI concepts, tools and methodologies with the ability to bridge technical, operational and wider business needs and perspectives
• Strong analytical skills with experience of using data and AI related tools to support decision making
• Excellent interpersonal, communication and stakeholder management skills with the ability to convey complex ideas clearly and persuasively
• Some wider expertise in areas such as Data & Visualisation, Lean-Agile, Process Transformation, Organisation Design, Post-Merger Integration, Change Management, Cost Reduction, and Operating Model Transformation
• Experience of writing proposals or preparing reports, and delivering presentations
• Exposure to, or experience of sales and business development

Personal Attributes

• A passion for operational excellence and the potential of AI to transform businesses
• A self-starter with a creative, practical and proactive mindset and ability to drive progress at pace
• Strong problem-solving skills and a commitment to delivering tangible and measurable results
• A collaborative team player who values knowledge sharing and learning
• Also able to work both independently and as part of small teams
• Willing and open to working across other sectors or functional areas
• Familiarity with regulatory and compliance regulations within the client’s sector and relating specifically to AI and data is a plus

Client Delivery Responsibilities:

• Lead or deliver operational excellence initiatives in one or more functional areas e.g. finance function, HR, IT, operations, customer service, claims, underwriting and risk
• Lead or support the delivery of AI enabled operational excellence projects, ensuring they are aligned to client objectives and timelines
• Conduct assessment of current ways of working, and identify opportunities for improvements using a mix of AI and non-AI related tools and methods
• Design and implement solutions in the relevant functional area
• Ensure that projects are delivered on time, within budget, and to the required standard
• Effectively communicate project status, risks, and issues to different stakeholder groups

Collaboration and Stakeholder Management Responsibilities:

• Build and maintain effective and trusted working relationships with clients and colleagues
• Work closely with internal teams and external partners to deliver seamless solutions
• Demonstrate strong problem-solving skills and proficiency in the use of MS Office tools

Practice and Self Development Responsibilities:

• Provide insights and recommendations on best practice operational excellence approaches and for leveraging AI in financial services, with a specific focus on insurance
• Stay up to date with emerging trends and innovations in AI and operational excellence

Practice Development Responsibilities

• Contribute to the development of intellectual property, tools and methods related to operational excellence and AI enabled change and transformation
• Ability to contribute to and shape team operations and support growth and development
• Committed to continuous learning and improvement for both self and team
• Support sales and business development activities

Why choose Crowe?

At Crowe we understand that it is often the culture and values of a firm that are most important when looking for a new workplace.

Whether you’re working in statutory audit, corporate tax or you’re a marketing or HR specialist, we place our people at the centre of everything that we do; promoting a collaborative, inclusive and friendly culture while remaining passionate about supporting and developing our people as they build their careers. We listen to our people and adapt to their changing needs alongside the needs of our growing business. We invest in our people to help them be the best they can be.

We value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities.

At Crowe, you will find the specialist knowledge, the resources and the commitment to help you build a satisfying and rewarding career, with continued learning and development, highly competitive salaries and flexible benefits.

We want to create the best environment for our people to grow and thrive and recognise the importance of offering a flexible approach to our working environment, which we would be happy to discuss with you further.

Crowe is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation, driving effectiveness in our teams and providing our clients with a quality service.

Entry and progression within the firm is determined solely by the application of objective criteria, personal performance and merit which is supported by a clearly defined career pathway..