Senior Information Technology Administrator, National Technology - London

About Crowe

Crowe is a leading national audit, tax, advisory and consulting firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in 150 countries and across 798 offices globally.

Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow’s questions and make smart decisions that have lasting value through the highest quality audit, tax, advisory and risk services.

Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other.

At Crowe, our aim is to create a community where regardless of gender, identity, sexuality, race, ethnicity, education or background, everyone is valued, can flourish and achieve their full potential.

This role is a 12 month maternity cover contract.

Purpose of the Role:

This is a national role, reporting into the firm's Director of Technology. The role is London-based and will entail some travel to the firm’s regional sites for helpdesk, administration, and project work.

The standard hours are 9.30 - 17.30, but these may vary within the overall Helpdesk shift pattern of 8.00 - 18.00. In addition, there will be a requirement for weekend work and/or overtime.

Responsibilities - Key responsibilities include, but are not limited to:

• Building and maintaining effective relationships with senior stakeholders, leaders, and colleagues within the Firm.
• Communicating with impact in a professional and polite manner.
• An empathetic and understanding nature in order to support and assist team members.
• Demonstrating a confident, ‘can do’ attitude to others.
• Driving and enhancing good performance.
• Great organisational skills.
• Assessing risks and identifying gaps in processes and implementing appropriate changes and new ways of working.
• Implementing suggestions for Administration tasks.
• Providing support and guidance for Partners, Managers, and Employees on Technology administration-related issues and matters.
• Making sure that the day-to-day delivery of work runs smoothly and escalating any issues to the National Senior Administrator, if needs be.
• Monitoring an additional mailbox & logging the queries in a ticketing system.

Team Collaboration and Project Management:

• Communicating effectively with the Helpdesk Manager, Operations Director, and Infrastructure team, ensuring all projects are on track and that any tasks or changes are always communicated.
• Overseeing the technology administrator, ensuring all tasks are being completed efficiently and helping to prioritise both daily tasks and any ad-hoc tasks as needed.
• Prioritising daily, weekly, and ad-hoc tasks for both you and the administrator to ensure smooth workflow.
• Ensuring all team members are kept informed and supported throughout the process.

Inventory & Hardware Management:

• Day-to-day management of detailed spreadsheets for Crowe laptops and mobiles allocated to users in all offices.
• Tasks include adding new starters, ensuring equipment is assigned and shipped out ahead of their start date, and coordinating the return of old equipment for replacement.
• Managing hardware and software assets via the ticketing system, ensuring accurate importing and amending of asset information.
• Arranging laptop and mobile renewals every 4 years for laptops and 3 years for mobiles.
• Keeping track of allocated spare machines, CaseWare audit machines, and liaising with IT contacts to collect redundant equipment for charity.
• Ensuring the London office server room is hazard-free and always maintained.
• Managing stock levels and orders per site, including general IT equipment, mobile phones, and laptops.
• Organising couriers, deliveries, and liaising with the Print/Post Room for necessary equipment transport.

Purchase Ordering System:

• Managing the Purchase Order system.
• Liaising with four main suppliers to obtain three quotes per order.
• Performing monthly checks to ensure all costs are accounted for on the company card and sending them over to the Finance team for review.
• Ordering and maintaining an accurate record of laptop and router stock for the company.
• Daily management of Purchase Orders.

Administration and Software Licensing Management:

• Managing the Administration inbox, responding to all emails in a polite, friendly manner, and raising tickets for the Helpdesk with all relevant details.
• Liaising with IT contacts to ensure New Starters’ progress is tracked and communicated effectively.
• Ensuring that all software licenses are renewed before expiration and maintaining accurate records of all purchased licenses.
• Organising the return of equipment from leavers and ensuring all items are collected before their departure.
• Scheduling and coordinating overseas calendar entries after approval from HR.

Site Visits & Regional Office Coordination:

• Travelling to regional offices as required, organising and tidying server rooms, and ensuring equipment management processes are consistent across sites.

Technical Skills, Experience & Knowledge:

• Admin Experience
• Microsoft Teams
• Microsoft Windows 11 Enterprise
• Microsoft Office 365
• Strong organisational skills
• Excellent attention to detail and organisation is imperative for this role

Required Skills & Qualifications:

• Strong working knowledge of Windows 11
• Strong Knowledge of Microsoft Office 365
• Engaging personality
• Strong communication skills both written and oral
• Articulate with an excellent telephone manner
• Lateral thinker
• Team player
• Self-starter
• Degree educated

Why choose Crowe?

At Crowe we understand that it is often the culture and values of a firm that are most important when looking for a new workplace.

Whether you’re working in statutory audit, corporate tax or you’re a marketing or HR specialist, we place our people at the centre of everything that we do; promoting a collaborative, inclusive and friendly culture while remaining passionate about supporting and developing our people as they build their careers. We listen to our people and adapt to their changing needs alongside the needs of our growing business. We invest in our people to help them be the best they can be.

We value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities.

At Crowe, you will find the specialist knowledge, the resources and the commitment to help you build a satisfying and rewarding career, with continued learning and development, highly competitive salaries and flexible benefits.

We want to create the best environment for our people to grow and thrive and recognise the importance of offering a flexible approach to our working environment, which we would be happy to discuss with you further.

Crowe is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation, driving effectiveness in our teams and providing our clients with a quality service.

Entry and progression within the firm is determined solely by the application of objective criteria, personal performance and merit which is supported by a clearly defined career pathway.