Academic Services and HE Executive Administrator
Academic Services and HE Executive Administrator
£16,154 - £16,637 per annum (actual salary)
£26,924 - £27,729 per annum (FTE salary)
22.5 hours per week
Fixed term to cover maternity leave
Hybrid working
About Us
Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,000 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
- Ensure academic and quality standards are met across the full range of HE provisions, in line with regulatory requirements and good practice.
- Ensure all student concerns (including complaints and appeals) received within HE are recorded and processed in a uniform and timely manner.
- Following receipt of a student concern, support the investigating officer by obtaining and collating all information required in order to enable an investigation to be undertaken, by communicating with internal and external customers.
- Oversee projects to support a high-quality student and staff experience
- Act as point of contact for staff during the absence of members of the HE Executive team, using initiative in dealing with resulting action.
About You
- Experience in an office and/or customer services environment
- Strong Microsoft Office skills, particularly with Word and Excel
- Experience of officering meetings
- Excellent interpersonal and communication skills across a variety of channels
- You will be flexible, with the ability to adapt to a varied and interesting workload as well as a willingness to learn and develop
- You will be organised and methodical in your approach whilst enjoying working as part of a team dedicated to providing outstanding service whilst meeting its targets.
- You will be passionate about problem solving while representing the University to the highest standard.
- You will be prepared to develop the ability to interrogate our student records systems.
We offer a fantastic package of staff benefits including:
- 25 days annual leave entitlement plus bank holidays
- Hybrid working arrangements with blended approach of office and home working
- Wellbeing support including our Employee Assistance Programme
- Generous pension scheme (LGPS)
- Onsite fitness facilities
- Support for continuous professional development
- Flexible working opportunities available
- Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with along with other relevant employment checks.
Click the button below to apply online or telephone (01452) 702135 to request documents by post.
Click here to view the full Job Description and Person Specification
The closing date for receipt of applications is 28th October 2024.
Interviews will be held in the week of 4th November 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
