Field Care Supervisor- Camden
Field Care Supervisor
Salary: £26,000 – £28,808 (depending on experience)
Location: Hartwig Care, NW3 2NH
Hours: Full-time (37.5 hours per week, flexibility required including evenings, weekends and participation in the on-call rota)
About the Role
Are you a compassionate, proactive care professional with strong leadership skills?
Hartwig Care is seeking a dedicated Field Care Supervisor to join our team. In this rewarding position, you’ll play a key role in ensuring high-quality care delivery, supporting care workers, and making a meaningful difference in the lives of our Service Users.
Please note: This role is not eligible for sponsorship as it does not meet the required salary or skill criteria.
Why Join Hartwig Care?
- Employee Assistance Programme – 24/7 counselling and wellbeing support
- Wellness Platform – Tools and resources to help you reach your health goals
- Recognition & Newsfeed – Celebrate success and stay connected
- Paid Time Off – 20 days annual leave + bank holidays
- Enhanced DBS Check – Provided at no cost
- Ongoing Training & Development – Free and continuous learning opportunities
- Blue Light Card – Access to exclusive discounts
Key Responsibilities
- Promote a caring, supportive environment that meets the physical, emotional, social, intellectual, and spiritual needs of Service Users.
- Ensure each Service User receives personalised care tailored to their individual needs.
- Implement the requirements of the Health and Social Care Act 2008.
- Manage Service User care packages effectively.
- Supervise and support Care Workers to maintain high standards of care.
- Liaise with professionals, Service User networks, and relevant community partners.
- Coordinate care delivery, including:
- Allocating appropriate travel time between visits
- Arranging shadowing for new staff
- Ensuring punctuality and correct care worker assignment
- Monitoring ECM logs and compliance
- Cross-referencing actual vs. planned bookings
Duties
- Participate in practical care delivery as part of the rota.
- Provide shadowing support to new or developing care workers.
- Contribute to the carer buddy system to encourage peer support.
- Attend Service User initial assessments, identify needs and risks, and determine suitability for care.
- Negotiate fees with purchasing authorities or families when required.
- Ensure Service Users receive essential information and documentation (e.g., home folder, report sheets).
- Complete and maintain up-to-date paperwork, including care plans, risk assessments, medication forms, and reviews.
- Manage and monitor care packages to ensure continuity and quality of service.
- Record and escalate issues through Care Planner and notify relevant stakeholders.
- Communicate professionally with representatives, professional networks, and family members.
- Ensure all complaints are handled in line with the company’s complaints procedure.
- Support the emotional, physical, spiritual, and material wellbeing of Service Users.
- Cover care calls when necessary.
How to Apply
If you are passionate about delivering high-quality care and believe you’re a great fit for this role, we’d love to hear from you. Please send your CV to sleros@hartwigcare.co.uk and Onyinyechi.Uwaoma@hartwigcare.co.uk
If you are an experienced Care Coordinator looking for a new opportunity, we encourage you to apply.
Job Reference ID: 08178
Job Reference ID: 08178
