Digital Champion
DIGITAL CHAMPION
EXCITING OPPORTUNITY – APPLY TODAY!
Location: Hartwig – Greater London
Contract Type: Full-Time Contract
Salary: £30,000.00 Per Year
Specific Hours: Full-time (37.5 hours per week, flexibility required according to operational needs)
Are you highly tech‑savvy, organised, and passionate about helping others make the most of digital tools? Do you enjoy problem‑solving, supporting teams, and driving digital transformation?
Hartwig Care is seeking a committed Digital Champion to join our Operations team. This is a fantastic opportunity to make a meaningful impact by improving digital literacy across the organisation, supporting system efficiency, and ensuring high standards of data quality.
This is an excellent chance to join a progressive, supportive, and quality‑driven organisation, and to play an active role in shaping digital practices within Hartwig Care Ltd.
Please note: This role is not eligible for sponsorship, as it does not meet the required salary or skills criteria.
Benefits of Working With Us
- Permanent position with full-time hours
- Ongoing training
- Paid Time Off – 20 days annual leave + bank holidays
- Enhanced DBS Check – provided at no cost
- Fast-tracked job offer system
- Job security
- Employee Assistance Programme (EAP) offering free confidential counselling and tailored support programmes
- Opportunities for personal and professional growth and development
- A supportive and welcoming working environment
- Instore discounts with a Blue Light Card, offering exclusive savings across a range of high‑street retailers
- And more
Requirements
- Strong IT proficiency and confidence using multiple software applications
- Highly motivated, ambitious, and passionate about supporting digital adoption
- Excellent communication and active listening skills
- Ability to train and support colleagues with patience and clarity
- Strong attention to detail and accuracy when managing data and reports
- Previous experience supporting digital systems or IT training (desirable)
- Experience with Access systems (People Planner, Care Planning, Care Compliance, Recruit, Screening) is an advantage
- Strong problem‑solving skills with a proactive, solution‑focused approach
- Ability to work collaboratively with various teams across the organisation
- Trustworthy, organised, and able to manage responsibilities independently
Key Responsibilities
- Support the integration of new branches or contracts into existing systems under supervision from Head Office
- Assist with the implementation of new IT products, system updates, and digital tools
- Help staff maximise the functionality of IT systems, including Access People Planner, Access Care Planning, Access Care Compliance, Access Recruit, Access Screening, and others
- Deliver tailored training sessions for new and existing staff
- Provide one‑to‑one and group support to ensure staff feel confident using digital tools
- Conduct data health checks to maintain accuracy and compliance with group standards
- Audit key datasets, including finance records, staff files, and service user records
- Validate Power BI dashboards with development teams to ensure accuracy and relevance
- Collaborate with staff to optimise the use of applications and digital processes
- Create, manage, and resolve cases within Access systems, liaising with support teams as needed
- Ensure GDPR compliance across all system permissions and user access
- Confirm that users only access data required for their roles
- Attend regular meetings with Head Office, Systems Support Specialists, and the development team
- Adjust system configurations in collaboration with Head Office when operational needs change
If you are a motivated professional passionate about digital improvement and supporting others, apply today and join a team committed to innovation, quality, and excellence.
We look forward to hearing from you!
