Client Services Assistant

Job title

Client Services Assistant

Department

Legal Services, Client Services team

Our Purpose

To forge long-term relationships that have a positive impact on our people, our clients, our business partners, and our community.

Our Commitment to Our People

We do not think there is a magic formula to the Higgs culture. The key is to listen to and respect our people. If we take care of our people and our people take care of our clients, then everything we want as a firm will take care of itself. We are friendly and open to new ideas.

Our Core Values

Higgs core values are “CLEAR” – Care, Legacy, Excellence, Authenticity, Relationships

Role Purpose

The Client Services assistant will be dedicated to offering our clients the best possible experience when visiting our office.  Working closely with the Client Services team this individual will provide a concierge style of role taking full responsibility for the maintenance of all meeting rooms, ensuring we are fully prepared from an IT and hospitality perspective for both client and internal meetings.

Key Responsibilities

Key responsibilities include:

Meeting Rooms

• Bookings made for the day are reviewed and meeting rooms are set up ready for the day ahead in the correct seating style
• IT kit is connected and installed in advance of the meeting
• Hot and cold beverages are prepared, with coffee machines and fridges fully stocked
• Clear away promptly following the meeting and refresh the meeting room ready for the next client experience
• When catering is required for client meetings, ensure that this is ordered with the relevant provider and presented to clients in a timely manner
• Place the grocery order for delivery
• Ensure stationery in the meeting rooms is fully stocked throughout the day
• Ensure that coffee machines are thoroughly cleaned at the end of each day and sterilised when required

Client Waiting Area

• Waiting area to be kept clean, tidy and presentable at all times
• Reading material is refreshed and well stocked
• Ensure that the coffee machine is ready for use and cleaned/sterilised at the end of each day

Kitchens

• Ensure that all kitchens in the office are fully stocked with milk, tea, coffee and squash.

Person Specification

• Client focused, with the ability to communicate on all levels
• Excellent attention to detail
• Professional attitude
• Flexible and dependable, able to take the initiative
• Conscientious, approachable and enthusiastic
• Able to quickly build confidence, respect and trust with others

Technical Knowledge

• Good level of IT knowledge, particularly in the setup of IT equipment
• Able to assist the client with any IT enquiries regarding the setup of if their own IT equipment while visiting our office
• Experience of working in a multi taking environment with a strong focus on client service
• Previous experience of working within a Reception or Hospitality team is advantageous

Equal Opportunities

As charter signatories to The Law Society’s Diversity and Inclusion Charter, Higgs are committed to developing a diverse business by engaging with the widest pool of talent. We recognise this is an ongoing journey and regularly monitor our figures which can be viewed here.

People Driven. Legal Excellence.