Receptionist

Job title

Receptionist

Department

Client Services

Interview Details

Interviews will take place in person at our offices on Tuesday 18 March 2025.

Our Purpose

To forge long-term relationships that have a positive impact on our people, our clients, our business partners, and our community.

Our Commitment to Our People

We do not think there is a magic formula to the Higgs culture. The key is to listen to and respect our people. If we take care of our people and our people take care of our clients, then everything we want as a firm will take care of itself. We are friendly and open to new ideas.

Our Core Values

Higgs core values are “CLEAR” – Care, Legacy, Excellence, Authenticity, Relationships

Role Purpose

To provide an excellent service to the firm by welcoming our clients into reception. Our client services team focus on providing an excellent level of client care to both our clients visiting our office or over the telephone via our switchboard service. 

Visitors are made to feel welcome and can be assured that they will receive the very best level of service during their time with us.

We aspire to deliver technically superior service.  We will ensure that our people have the knowledge and skills to achieve at the highest level.

Key Responsibilities

In line with policies and procedures, key responsibilities include:

• Answer switchboard in a timely and professional manner, screening calls as necessary
• Handling new and existing enquiries appropriately, directing to the most appropriate person
• Greeting visitors in reception and notifying the relevant person of their arrival
• Manage meeting room bookings electronically, responding to room booking requests promptly
• To assist with the preparation of meeting rooms where necessary
• Ensure that the reception area is kept clean and tidy and that relevant printed material is well stocked and up to date

Person Specification

• Team orientated personality
• Exceptional organisational skills with an eye for detail
• Excellent telephone manner and communication skills
• Client focused with the ability to adapt your personal style depending on the situation
• Reliable and able to demonstrate flexibility when required
• Proactive approach, being one step ahead and identifying potential problems before they arise
• Able to remain calm under pressure

Technical Knowledge

• Discretion, tact and ensuring the confidentiality of client and firm affairs
• Experience of working in a multi-tasking environment with a strong focus on client service
• Experience of working within a reception and professional environment is essential

What You Need to Know

We encourage a ‘dress for your diary’ approach which means dressing in a manner appropriate for your schedule or the specific appointments you have on any given day.

Equal Opportunities

As charter signatories to The Law Society’s Diversity and Inclusion Charter, Higgs are committed to developing a diverse business by engaging with the widest pool of talent. We recognise this is an ongoing journey and regularly monitor our figures which can be viewed here.

People Driven. Legal Excellence.