Installation Planner

We are looking for an installation planner to join our team based at our manufacturing site in Normanton, West Yorkshire, where we produce and manufacture bespoke stone worktops. This is an exciting opportunity that will contribute to our continued success and will enable us to deliver our forecasted growth and extend our service to our customers.

Reporting to the Planning and Customer Services Manager, you will be the main point of contact for the bookings of templates, installations, and visits. You will be responsible for the day-to-day coordination of all field-based activities and creating production plans working within our SLA’s.

What you will be doing:

• Responsible for the coordination of all field-based activities including managing the sub-contractor’s diary and assisting with allocating and confirming times with the installations team and customers.
• Booking templates, installations, remakes and remedials
• Assist with allocating collection times for the installation teams
• Managing the planning inbox dealing with customer queries in a timely and professional manner

What we are looking for:

• The ability to communicate across different levels within the business and remain calm under pressure.
• Able to work collaboratively as part of the wider customer service team
• The ability to resolve challenging customer queries whilst always keeping the end-user experience top of mind. 

Grade 7

How to apply

Before you apply, please speak to your manager, so that they are aware of your interest in this role. You will also need to attach a CV and Cover Letter.

Please note that this advert summarises the main duties and responsibilities and may be subject to change.  

If you have any questions or need any further support or information, please get in touch with Lauren Hardaker Recruitment Advisor, or any member of the recruitment team.

Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email recruitmentteam@howdens.com with the job title and location, and we will be happy to help you.