Installation Administrator

We are looking for an installation Administrator to join our team based at our manufacturing site in Normanton, West Yorkshire, where we produce and manufacture bespoke stone worktops. This is an exciting opportunity that will contribute to our continued success and will enable us to deliver our forecasted growth and extend our service to our customers.

As an Installation Administrator, you will provide administrative support to the Installations Manager and be a point of contact to co-ordinate the template & installation of solid surfaces throughout the regions.

What you will be doing as an Installation Administrator: 

• Manage and coordinate the schedule/diary of Solid Surface worktop installations, liaising with customers to ensure they are informed of dates/times for each process.
• Check that installs are on track for dates booked by calling builder/client a week in advance of when the job is due to start
• Confirm with customers their appointment times 24 hours prior to the booking.
• Call client/builder within 48hrs of job completed to obtain feedback and ensure everything went well and was completed to their satisfaction.  Maintain accurate records of the client/builder contacted, so that progress can be measured, and relationships developed.  Escalate any issues to the Installation Manager
• To deal with enquiries courteously and professionally to build long-lasting relationships internally and externally.
• Carry out any general administrative duties to support the customer service & planning team
• To participate as an effective and willing team member to achieve individual and departmental targets and objectives
• Ambassador for Howdens Joinery in all communication internally and externally

What do you need to qualify for the Installation Administaror: 

• Ability to Interpret basic data and information effectively.
• Strong literacy and numeracy skills.
• Computer proficient.
• Adapts to changing demands and priorities.
• Sees challenges as opportunities for alternative solutions.
• Excellent planning and organisational skills.
• Results-driven, with a focus on meeting deadlines.
• Detail-oriented.
• Strong communication skills.

Grade 7

How to apply

Before you apply, please speak to your manager so that they are aware of your interest in this role. You will also need to attach a CV and Cover Letter.

Please note that this advert summarises the primary duties and responsibilities and may be subject to change.  

You will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account. 

If you have any questions or need any further support or information, please contact Lauren Hardaker, Recruitment Advisor, or any member of the recruitment team.

Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email recruitmentteam@howdens.com with the job title and location, and we will be happy to help you.