Engagement Team Administrator

Location: Office based. JTL’s National Administration centre (Wrexham).

Working pattern: Full time, 35 hours per week. Monday – Friday 9am-5pm (1 hour lunch break).

Salary: Starting salary £23,845 with the potential to progress up to £25,000.

Positions available: 2

About JTL

JTL is one of the largest work-based training providers in England and Wales. We work with over 8,000 learners and more than 3,000 employers across England and Wales in more than 100 locations. We are an Ofsted recognised Good provider and a registered charity, meaning every penny JTL receive is reinvested into the training we offer.

About the role

Job Purpose:

To provide a professional, customer focused and first-class service, supporting the Engagement team and JTL’s Business Plan.

Key Responsibilities and Accountabilities:

• To carry out a range of routine administrative duties to support the team in maintaining KPI’s and as required by Management.
• Handle all enquiries in a timely and professional manner as directed.
• Ensure all Applicant, Learner and Employer documentation / information is logged accurately into the company systems within agreed timescales, always maintaining a high level of accuracy.
• Build and maintain good working relationships with all teams within the division and with relevant external parties.
• Provide information, advice and guidance when receiving and responding to inbound communications. Where possible solving queries first-hand, always ensuring Customer (Internal and External) satisfaction.

Person Specification

Essential Requirements:

• GCSE, Maths and English, A-C or equivalent
• Excellent communication and customer service skills
• Attention to detail, with good prioritisation and organisation skills
• IT literate with good typing skills and confident using a range of programmes including email, word processors, presentations, and spreadsheets
• Able to work with a team, take direction from others and collaborate effectively

Desirable:

• Prior experience in a similar role

Our Safeguarding Commitment

JTL is committed to safeguarding and promoting the welfare of young people and expects all its employees to share this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Benefits of working for JTL

At JTL, we believe in nurturing not only our apprentices, but also our employees. We offer a rewarding career path & excellent benefits. We welcome applicants from all sections of the community.

Some of these benefits include:

• 25 days of annual leave along with normal Bank Holidays. Generous additional days as your length of service increases.
• A Generous Group Personal Pension Plan.
• Life Assurance and Occupational Sick Pay
• Optional Private Healthcare Scheme - available upon completion of probation.
• BUPA health check for all employees - after three years of continuous service.
• GymFlex discount scheme
• Cycle to work Scheme
• Employee Assistance Programme
• JTL Rewards staff discount scheme

This role requires an Enhanced DBS check.

Applicants who are shortlisted for interview will be subject to Social Media checks.

Ready to make a difference and build a fulfilling career? Apply today!

If you have any specific enquiries about the role, please email us at recruitment@jtltraining.com