Customer Services Advisor

Role Title: Customer Services Advisor

Hours: 35 hours per week, Monday-Friday

Salary: £22,223 - £27,779 per annum (salary offered dependent upon experience)

Contract: Permanent

Location: We work in an agile way so you’ll spend some of your time in Crossways Business Park, Dartford and some of your time at home.

Who are we?

Moat are one of the top 30 housing associations in England, with homes spread across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. We have released our new corporate strategy, so it’s an exciting time to join Moat! This involves being bold and ambitious, investing in new and existing homes, putting safety and quality first. We also deliver for and with our customers through our new Customer Engagement strategy, which will help us to deliver the requirements of the Social Housing White Paper. 

We are also proud to announce, we have recently been awarded an accreditation from ‘The Sunday Times Best Places to Work 2024’, based on our employee feedback.

The role:

The role

As a Customer Service Advisor at Moat, you’ll be helping and supporting our customers, contractors, and suppliers at the very first point of contact.

From answering phone calls and webchats, to responding to customer emails, you’ll collaborate with all areas of the business to help customers receive the service and support they need; each day will bring a new challenge.

Our Customer Service Advisors work closely together as a team to provide the highest quality service to our customers, no matter their query. We believe there is a big difference between taking a call and listening to a customer, and we’re passionate about having the right people in the right places to ensure our customers are supported and listened to.

Having a positive, friendly, can-do attitude is a must, along with resilience and experience of providing excellent customer service. We offer a comprehensive training programme to equip you with all-round knowledge of customer service, our processes, and the housing sector, ensuring you have all the skills you need to best assist our customers. So if you have limited knowledge of the housing industry, don’t worry, we provide you with everything you need; you will just need to bring your friendly communication style and passion for delivering high quality customer service.

Our Customer Service Centre is open Monday to Friday between 8am – 5pm and you will receive working patterns within those opening times. Here at Moat, we have adopted agile working principles, this allows all our staff to work remotely for part of their week. Our Customer Service Advisors have the option to work from home 50% of the time, this encourages flexibility within the role, reduces travel time across the week, and allows you to have dedicated time in the office to socialise with your team and the wider business.

Want to find out more? Click the link to view our recruitment pack here: https://www.moat.co.uk/media/xtcl5gbd/customer-service-advisors_june-2024.pdf

Follow the link below to hear more from our team on what they love about the job: https://bit.ly/3ymLgBC

Your benefits:

In return for your hard work, we’ll reward you with a competitive salary, pension scheme, healthcare scheme, a generous annual leave entitlement, and you even get a half day off on your birthday!

We take pride in our people to ensure they’re equipped with the knowledge they need to carry out their role and inspire them to learn more which is why we offer further education sponsorship and leadership programmes. Moat want to ensure our colleagues feel supported at work, so we also provide enhanced family leave and much more!

Check out our employee benefits here: Our employee benefits: what we can offer you (youtube.com)  

Interested? We want to hear from you!

If you feel this role is suited to you, and you want to take on an exciting new challenge, please fill out an online application form on our website (before 11pm on Thursday 26 September 2024 detailing the skills and experience you can bring to Moat. We will be in touch via call or email should we wish to invite you in for an interview.

We reserve the right to close this vacancy at any time prior to the closing date.

Please note the start date for this role will be Monday 11 November 2024

Please note we are no longer accepting CV’s as part of the recruitment process. All candidates will submit an application form via our career’s website.