Insight Analyst

Role Title: Insight Analyst 

Hours: 35 hours per week, Monday–Friday 

Salary:  £35,757 - £44,696 per annum dependent on experience 

Contract: Permanent 

Location: Hybrid between our Mariner House, Dartford office and home    

Interviews will take place on 28 May 2026 

At Moat, insight plays a vital role in shaping the services we deliver and ensuring our customers remain at the heart of everything we do. By combining robust data analysis, customer feedback and research, we support evidence‑based decision making that drives continuous improvement and helps our communities thrive. 

We are looking for an Insight Analyst to support the Insight Manager in delivering high‑quality, data‑driven insights through quantitative and qualitative research. This role will help improve key business performance measures and customer outcomes, providing insight that informs both strategic and operational decision‑making across Moat. 

As an Insight Analyst, you will work closely with colleagues across the transformation, customer and data teams to ensure insight and customer voice shape service design and improvement activity. 

You will analyse a wide range of internal and external data, manage customer feedback systems and surveys, and translate complex technical findings into clear, actionable insights for non‑technical and senior audiences. This is a varied and analytical role, ideal for someone who enjoys using data to tell a compelling story and influence positive change. 

What We’re Looking For 

We’re seeking a highly analytical, curious and motivated individual with strong technical skills and a passion for using insight to improve customer experience and business performance. 

You will be comfortable working with complex data, confident explaining findings to a range of audiences, and collaborative in your approach to working across teams. 

Essential 

• Degree‑level education with a strong statistical element or professional equivalent (e.g. MRS Advanced Certificate) 
• Strong understanding of quantitative research methods and appropriate statistical analysis techniques 
• Practical experience using SPSS or equivalent software (e.g. R, SAS, STATA) to conduct analysis and reporting 
• Experience applying statistical models to real‑world business problems 
• Ability to translate technical concepts into clear, actionable insights for non‑technical and senior audiences 
• Experience of project management and client or stakeholder liaison 

To read our full job description, including the entry requirements, please follow this link: insight-analyst.pdf 

About us 

At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most. 

Our Values: 

• Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities. 

• Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities. 

• Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity. 

• Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond. 

Why join us? 

Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025. 

If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you! 

Are you ready to explore the incredible benefits we offer? In this engaging clip, we break down everything you need to know about our employee benefits. Our employee benefits: what we can offer you (youtube.com) 

Interested? We’d love to hear from you! 

If you think this role is a good fit for you and you're ready for an exciting new challenge, please fill out the online application form on our website by 11pm on Wednesday 20 May 2026. We will reach out via email if we would like to invite you for an interview. 

It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team. 

If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk