Post Sales Approvals Officer

Are you highly organised, detail‑driven and passionate about delivering an outstanding customer experience? Do you thrive in a role where no two days are the same, and where your work directly supports people in their homes and communities?

We’re looking for a Post Sales Services Officer to join our team and play a vital role in supporting shared owners, leaseholders and freeholders, ensuring sales, ownership changes and post‑sales processes are handled accurately, compliantly and with care.

About the role

This is a varied and rewarding role that sits at the heart of our sales and homeownership services. You’ll provide both pre‑sales support to the New Homes Team and post‑sales services to homeowners, helping ensure leases, charges and ownership arrangements are managed correctly and efficiently throughout their lifecycle.

You’ll work collaboratively across the business, manage multiple cases at pace, and support customers through some of the most important moments of their homeownership journey, from purchasing and re-mortgaging to lease extensions and bereavement cases.

What you’ll be doing

• Provide post‑sales services to shared owners, leaseholders and freeholders, ensuring lease and charge requirements are met
• Support the New Homes Team with pre‑sales activity, including valuations, price lists and monitoring sales exposure
• Manage enquiries relating to sub‑letting, re-mortgages, lease assignments and notices
• Lead Right to Buy and Right to Acquire cases through to completion, ensuring statutory timescales are met
• Oversee lease extension applications from enquiry to completion
• Grant approvals for home improvements and other works, ensuring risk is minimised
• Produce and coordinate leasehold management packs within agreed timescales
• Handle joint‑to‑sole tenancy approvals, affordability assessments and flexible tenure cases
• Ensure bereavement cases are managed sensitively and professionally
• Raise and process capital payments for development contracts accurately and on time
• Deliver excellent customer service to all homeowners, colleagues and external stakeholders

For further information, please read our job description here: post-sales-approvals-officer.pdf

We’re keen to hear from candidates who

• Are confident using Microsoft Office and customer database/CRM systems
• Have good knowledge of leasehold property and property management
• Understand Right to Buy, Right to Acquire, lease extensions and sub‑letting
• Are highly organised, solution‑focused and able to manage competing priorities
• Can work independently, deliver at pace and stay calm under pressure
• Are customer‑focused, professional and confident communicating with a range of stakeholders

About us

Moat is a housing association in the South East of England, owning and managing over 20,000 homes across London, Kent, Essex, and Sussex. We're more than just a housing provider; we're a community focused organisation dedicated to creating positive change in the lives of our customers and the neighbourhoods we serve.

As one of the Homes England delivery partners, we develop around 600 new homes every year. Our team of over 450 passionate professionals are committed to providing high quality, affordable homes, and excellent services to our customers.

Our values

Own it: We take responsibility for our actions and deliver on our promises.

Better together: We believe in the power of collaboration to achieve greater outcomes.

Lead by example: We set high standards and inspire others through our commitment to excellence.

Be the change: We embrace innovation and proactively address challenges.

Why join Moat?

As an experienced professional, you'll have the opportunity to:

• Make a real impact in our communities.
• Work with a supportive and passionate team.
• Enjoy competitive salaries and generous leave.
• Benefit from numerous personal and professional development opportunities.
• Work in a hybrid way that allows you to work from our spacious Dartford office (or other regional offices including Maldon, Pollards Hill and Ashford) some days a week while also giving you the flexibility to work from home or another location that suits your needs.

Our commitment to creating a positive work environment has earned us recognition as one of 'The Sunday Times Best Places to Work' in 2025.

For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)

How to apply

If you're excited about a new challenge and want to help us at Moat, we want to hear from you! Please visit our website to fill out the online application form by 11pm on Monday 4 May 2026. If we’d like to invite you for an interview, we’ll reach out via email.

You’ll join us on the first Monday of the month and begin with a structured, week‑long corporate induction, giving you the time, knowledge and connections to start your career with Moat on the right foot.

It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk