Business Process Analyst

Role: Business Process Analyst

Hours: 35 hours per week, Monday-Friday

Salary: £48,000-£60,000 per annum (salary offered dependent on experience)

Contract: Permanent

We are looking for a Business Analyst professional, with experience in the housing or real estate sector. You will be joining our expanding Transformation & Insight team!

You will be working both independently on discrete assignments or under the direction of project managers, conducting detailed business analysis to aid the successful delivery of key projects and in driving continuous improvement across our organisational processes. 

We support agile working, so you’ll be provided all IT equipment to work flexibly between your home and at our Dartford office.

Who are we?

Moat are one of the top 30 housing associations in England, with homes spread across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. We have released our new corporate strategy, so it’s an exciting time to join Moat! This involves being customer pioneers, investing in new and existing homes, putting safety and quality first.

We are also proud to announce that we have been awarded an accreditation for ‘The Sunday Times Best Places to Work’ 2024, based on our employee feedback.

Your key tasks will include:

• Documenting current state processes and conducting relevant analysis to identify inefficiencies and potential areas for improvement, in line with Moat’s business process mapping standards.
• Collaborating with colleagues by capturing desired future state processes and their associated business requirements that align with our organisational goals.
• Designing and delivering targeted process reviews using lean methodologies to streamline processes, reduce waste, and enhance operational efficiency.
• Conducting thorough data analysis to identify trends, root causes of issues, and support future state requirements and project benefits measurements.
• Developing engaging stakeholder sessions to gather requirements, communicate findings, and facilitate the implementation of process improvements.
• Supporting project delivery via creation of business process requirement specifications and use cases, User Acceptance Testing plans and test scripts to ensure solutions meet defined requirements and are aligned with business needs.

• Working collaboratively with technical resources including Data Analysts, CRM Analysts, and Technical Business Analysts to feed business requirements into technical specifications.

We're looking for someone who has:

• Business analyst professional experience, with proven experience within housing or real estate sector.
• An ability to assimilate information at pace, creating structured and clear process documentation, requirements, user stories and test scripts.
• An ability to work collaboratively with stakeholders at all levels of the organisation.
• Flexible and adaptable approach.
• Strong planning and organisation skills; detail oriented.
• Excellent verbal and written communication skills; confident writer and presenter.
• Good problem solving, numeracy and analytical skills.
• Proactive and curious mind set.

It is beneficial, but not essential if you also have:

• Strong negotiation and influencing skills, excellent at managing relationships with colleagues.
• Experience in using Jira and working in both agile and waterfall methodologies.
• An analytical and problem-solving mindset with the ability to encourage teams to think ‘outside of the box’ and consider new ways of working.

In return, you will receive:

A range of benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)

Want to know more about Moat? 

Check out our social media feeds!

Twitter: @moathomes

Instagram: @moathomes

Interested in applying? We want to hear from you!

If interested, please apply by 11pm on Thursday 24 October 2024.

We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application!

Please note, we are no longer accepting CV’s as part of the recruitment process. All candidates must now submit an application form on our Careers website.

Please also note, we are unable to offer sponsorship at this time.

If you require any reasonable adjustments to the recruitment process, please contact peopleservices@moat.co.uk