Allocations Assistant

Role Title: Allocations Assistant

Hours: 17.5 hours per week (Wednesday, Thursday, and Monday half-day)

Salary: £23,725-£29,656 per annum (Pro-rated, salary offered dependent on experience)

Location: Dartford / Agile

Contract: Fixed Term Contract until August 2027

We’re currently looking for an Allocations Assistant to join our team!

If you’re seeking a role where your organisation, communication skills, and customer focus genuinely make a difference, this role could be a great fit! You’ll play an important part in ensuring a smooth and positive experience for customers moving in and out of our homes, supporting colleagues, keeping our systems accurate, and helping us deliver an efficient, responsive lettings service. It’s a varied role at the heart of our housing operations, where your attention to detail and commitment to great service will help us meet targets, reduce delays, and support customers through key moments in their housing journey.

Ideally, you’ll have experience in social housing lettings such as within a housing association, local authority, or charity. However, we’ll also consider candidates with general lettings experience, provided you have a strong understanding of the application and allocation process, key checks and compliance, the needs and challenges of social housing customers. Strong Microsoft skills are essential, as well as a passion for delivering excellent customer service.

To read about the role in more detail, please refer to the job description here: allocations-assistant.pdf

About us

At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.

Our Values:

Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.

Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.

Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.

Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.

Why join us?

Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.

If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!

Are you ready to explore the incredible benefits we offer? In this engaging clip, we break down everything you need to know about our employee benefits. Our employee benefits: what we can offer you (youtube.com)

Interested? We’d love to hear from you!

If you think this role is a good fit for you and you're ready for an exciting new challenge, please fill out the online application form and submit your CV on our website by 11pm on Sunday 10 May 2026. Interviews will take place on Thursday 21 May in-person at our Dartford office. We will reach out via email if we would like to invite you for an interview.

Please note, the planned start date for this role is Monday 6 July 2026.

It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk