Neighbourhood Response Officer

Role Title: Neighbourhood Response Officer

Hours: 35 hours per week, Monday-Friday

Salary: £30,654 to £38,317 per annum (salary offered dependent on experience) 

Location: Essex Areas

Contract: Permanent

You’ll be managing a portfolio of our estates across Essex, carrying out minor communal repairs, disability adaptations, site safety checks, rubbish removal and completing general caretaking responsibilities including estate inspections and monitoring of cleaning and grounds maintenance.

What we’re looking for?

We’re looking for a Neighbourhood Response Officer to join our Neighbourhood Response teams, to cover our homes and communities across Essex.

Your experience of completing general property repairs will be valuable to ensure you’re able to provide an effective service in customers homes and communal areas. Together with a current driving licence, an appreciation of the needs of older or vulnerable people and of the role of a housing association are a must.

You’ll be driving a Moat branded van and wearing your Moat uniform with pride, providing our customers with the highest quality service. You’ll be provided with full IT equipment including laptop, iPad and mobile phone.

For more information please take a look at the job description: neighbourhood-response-officer.pdf

About us:

Moat is a housing association in the South East of England, owning and managing over 20,000 homes across London, Kent, Essex, and Sussex. We're more than just a housing provider; we're a community focused organisation dedicated to creating positive change in the lives of our customers and the neighbourhoods we serve.

As one of the Homes England delivery partners, we develop around 600 new homes every year. Our team of over 450 passionate professionals are committed to providing high quality, affordable homes, and excellent services to our customers.

Our values:

Own it: We take responsibility for our actions and deliver on our promises.

Better together: We believe in the power of collaboration to achieve greater outcomes.

Lead by example: We set high standards and inspire others through our commitment to excellence.

Be the change: We embrace innovation and proactively address challenges.

Why join Moat?

As an experienced professional, you'll have the opportunity to:

• Make a real impact in our communities.
• Work with a supportive and passionate team.
• Enjoy a competitive salary and generous leave.
• Benefit from personal and professional development opportunities.
• Work in a hybrid way that allows you to work from our spacious Dartford office two – three days a week while also giving you the flexibility to work from home or another location that suits your needs.

Our commitment to creating a positive work environment has earned us recognition as one of 'The Sunday Times Best Places to Work' in 2025.

For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)

How to apply:

If you're excited about a new challenge and want to help us at Moat, we want to hear from you! Please visit our website to fill out the online application form by 11pm on Sunday 03 May 2026. If we’d like to invite you for an interview, we’ll reach out via email.

It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

Join us at Moat and be part of a team that is shaping the future of housing and communities in the South East!

If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk