Customer Communications Officer

Customer Communications Officer

Salary: £32,901 - £41,126 (depending on experience)

Location: Dartford, Kent (Hybrid working available)

Hours/Contract: Full time (35 hours per week), permanent

Help us create customer communications that inform, engage and build trust

At Moat, we're committed to providing great homes and great customer experiences. As we continue to evolve, we're looking for two Customer Communications Officers to join our growing Communications Team and help shape the way we communicate with thousands of customers every day.

This is an exciting time to join us. We've launched a new corporate strategy, introduced our Moat Offer, refreshed our website and are preparing to launch a new repairs service. As a Customer Communications Officer, you'll play a vital role in ensuring customers receive clear, accessible and engaging communications that help them feel informed, respected and supported.  

If you're a talented writer with a passion for storytelling, customer experience and creating meaningful communications, we'd love to hear from you.

The role

As a Customer Communications Officer, you'll be at the heart of how customers experience Moat. You'll create and deliver customer-focused content across a range of channels, helping turn complex information into simple, jargon-free messages that customers can easily understand.

Working closely with teams across the business, you'll identify stories, support communication campaigns and use insight and feedback to continuously improve our communications.

To read more about the role and find out about our team, please check out our recruitment pack here: https://www.moat.co.uk/media/hssjjwn5/customer-communications-officer.pdf

We want you to feel confident from the moment you join us. That's why we offer a monthly corporate induction programme joining Moat on the first Monday of each month, bringing together new colleagues from across the business. During your first week, you'll have the opportunity to meet fellow new starters, learn about our organisation, values and strategy, and begin building relationships that will support you throughout your career with us.

About us

Moat is a housing association in the South East of England, owning and managing over 20,000 homes across London, Kent, Essex, and Sussex. We're more than just a housing provider; we're a community focused organisation dedicated to creating positive change in the lives of our customers and the neighbourhoods we serve.

As one of the Homes England delivery partners, we develop around 600 new homes every year. Our team of over 450 passionate professionals are committed to providing high quality, affordable homes, and excellent services to our customers.

Our values

Own it: We take responsibility for our actions and deliver on our promises.

Better together: We believe in the power of collaboration to achieve greater outcomes.

Lead by example: We set high standards and inspire others through our commitment to excellence.

Be the change: We embrace innovation and proactively address challenges.

Why join Moat?

As an experienced professional, you'll have the opportunity to:

• Make a real impact in our communities.
• Work with a supportive and passionate team.
• Enjoy competitive salaries and generous leave.
• Benefit from numerous personal and professional development opportunities.
• Work in a hybrid way that allows you to work from our spacious Dartford office (or other regional offices including Maldon, Pollards Hill and Ashford) some days a week while also giving you the flexibility to work from home or another location that suits your needs.

Our commitment to creating a positive work environment has earned us recognition as one of 'The Sunday Times Best Places to Work' in 2025.

How to apply

If you're excited about a new challenge and want to help us at Moat, we want to hear from you! Please visit our website to fill out the online application form by 11pm on Sunday 26 July 2026. If we’d like to invite you for an interview, we’ll reach out via email.

It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

Join us at Moat and be part of a team that is shaping the future of housing and communities in the South East!

If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk