Customer Care Administrator

Job Title: Customer Care Administrator

Location: Thornaby, TS17

Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as Customer Care Administrator and step into a role where your success is celebrated, your growth supported, and your work truly matters.

Why Persimmon Homes?

We’re one of the UK’s largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year.

At Persimmon, we don’t just build homes — we build careers. When you join us as Customer Care Administrator, you’ll benefit from:

• Competitive salary
• 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
• Life Cover & Contributory Pension
• Bonus
• Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
• Committed to diversity, inclusion, and empowering your development

What is the role?

The purpose of this role is to provide and perform general administration and secretarial support using own initiative and self-motivation where necessary.

What you’ll do as Customer Care Administrator

• ‘Triaging’ incoming telephone calls and distributing messages on behalf of team members who may be out of the office or away from their desk in a timely manner
• Assisting in secretarial duties, including data entry into COINS and the use of excel spreadsheets
• Assisting in the provision of refreshments where required
• Booking of appointments with diary and calendar management
• Issuing correspondence and updates to sub-contractors
• Monitoring and respond to general emails and letters
• Attending various meetings and accurate minute taking, documenting key tasks which are important for future action and success
• Various other administrative duties

What experience do I need?

• Good written and verbal communication skills
• Previous experience within an office environment
• Computer literate with experience of a number of different packages including Microsoft Word, Excel, Power Point and Outlook
• Ability to be well organised, self-motivated with high attention to detail