Apprentice Customer Care Coordinator

From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential.

We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities across the UK and delivering around 10,000 homes a year. We have 29 operating businesses in England, Wales and Scotland, three house-building brands and three off-site manufacturing facilities.

We’re looking for people like you, and this could be your opportunity to start Building Your New Possible.

What is the role?

This is a fantastic opportunity to join our organisation as a Customer Care Apprentice. You will contribute to the smooth running of the day-to-day activities of Customer Care in the office at Birchwood Warrington.

What training will the apprentice take and what qualifications will the apprentice get at the end?

An apprenticeship allows you to earn a wage and gain valuable work experience. You will be expected to work towards the Level 2 Customer Service Practitioner Apprenticeship, with support from your employer and Macclesfield College. As part of your apprenticeship, and dependent on your prior attainment, you may be required to complete maths and English Functional Skills at Level 2. Upon successful completion you will be awarded additional certificates for these qualifications. There will also be internal training on our COINS systems.

Weekly wage

£15,229 per annum

Working week

Monday- Friday 8.30am-5.00pm. 1 hour lunch break- 37.5hrs

Expected duration

12-15 months including End Point Assessment.

The role will include:

• Providing administration support to the department.
• Providing clear explanations to our customers so we can manage their expectations.
• Being able to organise yourself, prioritise your own workload/activity and work to meet deadlines
• Frequently and consistently communicating and working with others in the interest of helping customers efficiently.
• Uphold the organisations core values and service culture through your actions.
• Using a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

What we need from you?

Desired skills

• Excellent written, verbal communication and listening skills.
• Basic Computer skills including Excel, Word and Outlook
• Demonstrate patience and calmness in challenging situations
• Show empathy to customers whist managing expectations
• Comfortable working in a team with shared responsibilities.

Personal qualities

• Polite
• Friendly
• Confident
• Personable

Desired qualifications

• GCSEs, grades A*–C or 9–4, Maths and English. Consideration will be given to applicants with grade 3 but they will need to pass Functional Skills at Level 2.

What’s in it for you?

Salary and benefits package

• Competitive Salary (DOE)
• Pension
• Life Assurance

When you join us, the future is yours to explore. You can realise your full potential through industry-leading training and clearly signposted career paths. Persimmon is where hard graft and team spirit means real variety, satisfaction and rewards. A place where you can be at your best, and even go beyond what you thought you were capable of.

If this sounds like the place for you, apply today and start Building Your New Possible.

Persimmon are Proud Sponsors of Team GB

No Agencies please – Persimmon will not accept speculative CVs as a means of introduction

Persimmon is an equal opportunities employer. We are committed to encouraging equality, diversity and inclusion among our workforce and eliminating unlawful discrimination.

Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

If you have any questions about the job or application process please contact us at talentacquisition@persimmonhomes.com