Part Exchange Coordinator
Location: Telford, West Midlands
What is the role?
This is an exciting opportunity to join the Persimmon Homes West Midlands Sales Team as a Part-Exchange co-ordinator. The role typically reports to the Sales Director.
The purpose of the role is to provide admin support to the Sales team, to ensure timely processing of our part-exchange sales and deliver promises. As our Part-Exchange Co-ordinator, you will be creating, compiling and distributing documentation in an accurate and timely manner, to ensure our part-exchange sales progress smoothly and quickly to completion.
The role will include:
- Dealing with phone enquiries from potential and current customers in a friendly and timely manner, ensuring company standards are adhered to.
- Responsibility for the region’s part exchange properties, ensuring re-sales are marketed and progressed to exchange and completion within required timescales.
- Manage communication and administration with the Persimmon Legal department, Estate Agents, Solicitors and Mortgage Brokers.
- Recording and inputting sales/part exchange information and customer extras accurately onto the COINs system.
- Working cohesively with other departments across the business to ensure high standards of customer experience are maintained.
- Complete weekly part-exchange and sales reports, and other ad-hoc company reporting when required.
- General Admin support for the Sales Director and on-site sales offices.
What experience, qualifications and skills are we looking for?
- Excellent communication skills, both written and verbal
- A good understanding of Microsoft Package, including Excel, Word, PDF and Outlook
- Ability to prioritise a busy workload.
- Minimum of 5 GCSE's A-C or above is preferred.
- Developer New Build/Estate Agency background preferred.
- Ability to build relationships across functions, both internally and externally.
What’s in it for you?
The Salary & Benefits package
- Salary competitive (DOE)
- Contributory pension
- Life Cover
- healthcare
- Bonus
