Customer Care Coordinator
Job Title: Customer Care Coordinator
Location: Glasgow, G33
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes?
At Persimmon, we don’t just build homes — we build careers. When you join us as a Customer Care Coordinator, you’ll benefit from:
- Competitive salary
- Bonus
- 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
- Life Cover & Contributory Pension
- Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
- Committed to diversity, inclusion, and empowering your development
What is the role?
Persimmon Homes West Scotland has a vacancy for a full time Customer Care Coordinator based in our Head Office in Glasgow. This role reports to the Customer Care Manager.
Primary Responsibilities
- Delivering an excellent level of support to our homeowners
- Proactively communicating with our homeowners throughout their Persimmon journey
- Responding to incoming communications from homeowners in accordance with company guidelines
- Making outbound courtesy calls to ensure customers are satisfied
- Accurately recording telephone calls and emails
- Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
- Liaising with other departments when specialist queries or advice is required
- General administration duties
What experience do I need?
- Excellent communication skills and a genuine desire to provide excellent customer care
- Motivated to achieve customer satisfaction targets
- Attention to detail when capturing and logging customer information
- The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
- You must be IT literate, with a good working knowledge of Word, Excel and Outlook
- Knowledge of COINS is an advantage but not essential as training will be provided
