Apprentice Customer Service Technician

From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential.

We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities across the UK and delivering around 10,000 homes a year. We have 29 operating businesses in England, Wales and Scotland, three house-building brands and three off-site manufacturing facilities.

We’re looking for people like you, and this could be your opportunity to start Building Your New Possible.

What is the role?

Technicians often complete 7-day inspections, one month inspection and warranty work on a daily basis on new homes. All diaries are managed within the Customer Care Team by Co-ordinators.

Co-ordinators are always available to answer questions and queries along with the ordering of the materials required. Depending on the time of year will depend on how the diaries will look. Around June and December, we tend to put a pause on technician booking to put a focus on supporting site teams for half year and year end completions.

The role will include:

Year 1

During their apprenticeship the successful candidate will be mentored by one of our experienced Customer Service Technicians.

 Below are the kind of tasks that you will be assigned in the 1st year:

1)            Décor inspections

2)            Décor touch ups (paint & gloss)

3)            Pre paint preparation (sanding/removal of nails etc)

4)            Full decoration of walls

5)            Mastic sealant

6)            Minor joinery adjustments to internal doors

7)            Replacement of skirting boards

8)            Replacement of architraves

9)            Kitchen unit door adjustments and replacement

10)          Plaster patching

11)          Stain blocking and painting

12)          Inspection of loft insulation

13)          Localised tiling (one or two tiles)

14)          Grouting

15)          External mastic

16)          Mould inspections and cleaning

17)          Shrinkage

18)          Gate and fence adjustments (minor)

19)          Refitting of external vents

20)          Adjustments to gas and electric box

21)          Minor pointing if confident

22)          Ironmongery replacements

23)          Kitchen plinth fitting

24)          Bath panel adjustments

Year 2

Will include learning more complexed tasks as listed below. These generally will require two persons to completed, theses competencies will be taught on the job by an experienced Customer Service Technician: 

1)            External and Internal door renewal

2)            Door casing adjustments

3)            Major tile works

4)            Major grout works

5)            Rectification of creaking floors

6)            Rectification of creaking stairs

7)            Plaster works

8)            Adjustment to garage doors

9)            Cavity and insulation inspections

10)          Installation of weather strips to garage

11)          Garage plaster and pointing

12)          Tanking to the garage

13)          Extractor ducting connections

14)          Loft beam treatment

15)          Window and patio door adjustments

16)          Basic plumbing (W.C. removal, basin removal, shower enclosure fitting and removal)

17)          Full kitchen unit replacements

18)          Flooring re-stretches

19)          Canopy fitting and adjustments

This is a small insight to the more complexed tasks our technicians complete on a day-to-day basis. Training, guidance and support would always be on hand from an experienced Customer Service Technician, Site Managers and of course office staff and department Managers.

At Persimmon Homes we have an open-door policy which means should anyone not feel confident completing a task or require further guidance/ training we are always willing to offer further support. Some compulsory training with our sub-contractors/ suppliers will be required to improve knowledge on products and services, this also gives useful insight in to how their products work.

What we need from you?

• Maths & English GCSE grade 4 or above (preferred but not essential)
• Effective Communication skills
• Adaptability
• Flexibility
• Teamwork
• Good time management & Initiative and the ability to work to deadlines.
• Problem solving capabilities
• Proactivity
• Good organisational skills

What’s in it for you?

Salary and benefits package

• Competitive Salary (DOE)
• Pension
• Life Assurance

When you join us, the future is yours to explore. You can realise your full potential through industry-leading training and clearly signposted career paths. Persimmon is where hard graft and team spirit means real variety, satisfaction and rewards. A place where you can be at your best, and even go beyond what you thought you were capable of. If this sounds like the place for you, apply today and start Building Your New Possible.

Persimmon are Proud Sponsors of Team GB

No Agencies please – Persimmon will not accept speculative CVs as a means of introduction

Persimmon is an equal opportunities employer. We are committed to encouraging equality, diversity and inclusion among our workforce and eliminating unlawful discrimination.

Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

If you have any questions about the job or application process please contact us at talentacquisition@persimmonhomes.com