Branch Manager - Lampeter

BELONG. There’s no place like Principality. 

Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together.  

Some reasons you may want to consider working with us; we have an award-winning flexible/hybrid working policy, we’re a 2022 winner of UK Best Large Workplaces for Women, we have a refurbished hi-tech office in the centre of Cardiff designed around colleague feedback, we ranked number 6 for wellbeing in 2022,  we have an extensive financial and well-being benefits package ‘’Belong’’ designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But that’s not all, discover why there’s really no place like Principality; https://www.principality.co.uk/careers 

Lead with purpose. Empower your team. Make a real difference in your community. 

We’re looking for a proactive and people-focused Branch Manager to lead one of our dynamic branch teams. If you’re passionate about delivering exceptional customer service, developing others and making an impact in your local area – this could be the perfect role for you. 

What you’ll be doing: 

• Provide inspirational leadership and direction to your branch team. 

• Build strong working relationships and foster a culture of support and collaboration. 

• Coach and develop colleagues to perform at their best and grow in their roles. 

• Deliver results in line with strategic business goals and regulatory standards. 

• Ensure the branch plays an active and valued role within the local community. 

• Understand customer needs and support them in finding the right financial solutions. 

• Lead from the front – supporting customers face to face, over the phone and through digital channels. 

• Plan proactively, adapt quickly and always put the customer first. 

What we’re looking for: 

• Proven leadership experience, ideally within a customer-facing environment. 

• A strong communicator who can inspire, coach and develop a high-performing team. 

• A customer-first mindset with a genuine desire to help people. 

• Ability to balance multiple priorities while maintaining high standards. 

• Confidence navigating both people leadership and operational responsibilities. 

• Understanding of (or willingness to learn about) regulatory and compliance standards in financial services. 

Why Join us? 

• Make a visible and meaningful impact in your local community. 

• Work with a supportive and motivated team who are passionate about what they do. 

• Access to professional development opportunities to help you grow your career. 

• Join a company that values, diversity, inclusion and continuous improvement. 

Ready to take the lead? 

Apply today and help us shape the future of community banking – together. 

If you have any questions in relation to this role, please contact the recruitment team at -recruitment@principality.co.uk 

‘’We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’’ Daniel Priest, Inclusion Manager. But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)