Digital Manager

BELONG. There’s no place like Principality.

Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together.

Some reasons you may want to consider working with us; we have an award-winning flexible/hybrid working policy, we’re a 2022 winner of UK Best Large Workplaces for Women, we have a newly refurbished hi-tech office in the centre of Cardiff designed around colleague feedback, we ranked number 6 for wellbeing in 2022,  we have an extensive financial and well-being benefits package ‘’Belong’’ designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But that’s not all, discover why there’s really no place like Principality; https://www.principality.co.uk/careers

We have an exciting opportunity for a Digital Manager to join our Digital and Customer Communications team for 12 months. As a Digital Manager you will be responsible for development, maintenance and optimisation of the principality.co.uk website and related technologies in support of strategic objectives, playing a pivotal role embedding digital capability in PBS influencing plans and measurable outcomes.

Our Digital Manager will be working closely with teammates in martech, UX, analytics, content and communications, stakeholders and third-party partners, you will support the Senior Digital Manager in developing the product roadmap for the Digital Experience Platform to deliver improvements grounded in colleague and customer user insights and data.

Key Responsibilities:

• Development, maintenance and optimisation of digital technologies. 

• Building strong relationships with stakeholders and third-party partners to deliver improvements grounded in colleague and customer user insights and data. 

• Developing the product roadmap for the Digital Experience Platform 

• Planning and prioritise a blended workstack for the team. 

• Developing and overseeing a framework for quality control of content ensuring that appropriate approvals have been obtained and standards adhered to. 

• Ensuring high quality requirement specifications, documentation, deployment and testing plans for releases 

• Be a Super User of the new Digital Platform with advanced knowledge of its technical capabilities 

• Provide coaching, consultancy and support to an extensive network of editors and marketers in creating the optimal solutions 

Key Skills:

• Commercially astute 

• Have a passion for transforming customer outcomes whilst making the complex clear. 

• Experienced in managing and development marketing technologies. 
• Proficient in using data and analytics to drive decisions 
• Experienced in leading consultancy and support to colleagues and an internal network of editors and marketers encouraging self-service and best-practice
• Experienced blending in-house teams and third parties to deliver. 
• Manage the technical and non-technical backlog, liaising with representatives across the digital team to ensure on going optimisation and development at the highest quality
• Plan and prioritise a blended workstack of publishing, fixes and improvements
• Monitor, manage and improve the user experience, technical SEO and operational performance of the website

If you have any questions in relation to this role, please contact the recruitment team – recruitment@principality.co.uk

‘’We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’’ Daniel Priest, Inclusion Manager. But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)