IT Platform Support Engineer

BELONG. There’s no place like Principality.

Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together.

Some reasons you may want to consider working with us; we have an award-winning flexible/hybrid working policy, we’re a 2022 winner of UK Best Large Workplaces for Women, we have a refurbished hi-tech office in the centre of Cardiff designed around colleague feedback, we ranked number 6 for wellbeing in 2022,  we have an extensive financial and well-being benefits package ‘’Belong’’ designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But that’s not all, discover why there’s really no place like Principality; https://www.principality.co.uk/careers

We have a fantastic opportunity for a Platform Support Engineer to join the team. This role provides crucial support and maintenance for Enterprise Platforms, in additions to managing test environments and release activity in support of colleagues in our product teams. This role is central to managing support incidents and requests, alongside performing standard maintenance and platform services.

What You’ll Do:

• Provide second-line technical support to internal teams
• Undertake maintenance and support on all non-production Infrastructure & Services
• Undertake maintenance tasks on production Enterprise Platform Services (Kubernetes, Windows, SQL)
• Troubleshoot and resolve application-related issues, including diagnosing problems, researching solutions and implementing fixes
• Collaborate with cross-functional teams to resolve complex technical issues and drive continuous improvement
• Manage and prioritise support tickets and incidents using ServiceNow
• Create and maintain documentation for support processes and solutions, including creating knowledge base articles in Confluence
• Prioritise and handle ad-hoc projects alongside your daily responsibilities
• Create and oversee Change Requests while collaborating with other teams to successfully complete assigned tasks

  Technical Skills

• Knowledge of CI/CD software and automation tools including source control management tools, integration, test automation, deployment, Cloud technologies
• Knowledge of Infrastructure including on-premises and Cloud models
• Knowledge of containerisation / Kubernetes
• Technical Knowledge in the following areas: Windows Server, SQL Server, Azure DevOps, Terraform, PowerShell
• Strong analytical problem-solving skills with excellent numerical reasoning skills

If you have any questions in relation to this role, please contact the recruitment team – recruitment@principality.co.uk

‘’We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’’ Daniel Priest, Inclusion Manager. But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)