Senior Customer Consultant - Whitchurch (12m FTC)

BELONG. There’s no place like Principality. 

Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together.  

Some reasons you may want to consider working with us; we have an award-winning flexible/hybrid working policy, we’re a 2022 winner of UK Best Large Workplaces for Women, we have a refurbished hi-tech office in the centre of Cardiff designed around colleague feedback, we ranked number 6 for wellbeing in 2022,  we have an extensive financial and well-being benefits package ‘’Belong’’ designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But that’s not all, discover why there’s really no place like Principality; https://www.principality.co.uk/careers 

Looking to build a meaningful career – We’ve got you covered. 

At Principality Building Society, we believe great people come from all backgrounds. That’s why we’re looking for individuals with energy, empathy, and a passion for helping others to join our team. No previous industry experience required. We’ll provide full training and support to help you succeed. 

As a Senior Customer Consultant, you’ll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in-branch, via telephone or get in touch online. 

As a Senior Customer Consultant you will: 

• Welcome and support customers in finding the right financial solutions. 

• Deliver outstanding service that builds trust and long-term relationships. 

• Mentor and support a team of Customer Consultants, helping them grow and develop. 

• Step in for the Branch Manager when needed, contributing to the smooth running of the branch. 

• Supporting customers over the phone and through our digital channels. 

• Ensuring the smooth running of daily branch operations in line with policy and procedures. 

• Staying up to date with internal policies and regulatory requirements. 
• Working collaboratively with your colleagues across the branch network and deliver exceptional service. 

What we’re looking for: 

• A natural people person with strong communication skills. 

• Comfortable working in a fast-paced, customer focused environment. 

• Ability to deliver outstanding customer service, either face-to-face or over the phone. 
• A proactive attitude and willingness to learn and grow in the role. 

What we offer: 

• Full training – no financial background needed. 

• Supportive team environment where your encouraged to thrive. 

• A career with a real purpose and impact. 

Ready to start your journey with us? 

 Apply now and let’s build your future – together. 

If you have any questions in relation to this role, please contact the recruitment team at -recruitment@principality.co.uk 

‘’We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’’ Daniel Priest, Inclusion Manager. But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)