Head of People Transformation & Shared Services

BELONG – There’s no place like Principality

At Principality, belonging isn’t just a value — it’s how we work every day. As a colleague, you’re already part of a supportive and inclusive community where your wellbeing, individuality, and life outside of work are genuinely respected. This internal opportunity is a chance to continue your journey with us, build on your experience, and grow your career within Principality.

We know that great work happens when people feel connected — to each other, to our purpose, and to the communities we serve. That’s why we focus on balance, invest in wellbeing, and encourage continuous learning and development across the organisation.

Why consider this opportunity?

This role offers an opportunity to further develop your skills and make a meaningful contribution within Principality, while continuing to benefit from the culture and ways of working you already know:

• Flexible hybrid working – Our established hybrid approach supports flexibility while maintaining collaboration. This role includes a minimum of 8 days per month based in our Cardiff office.
• An inclusive and supportive culture – We’re proud to be recognised as one of the Inclusive Top 50 UK Employers (ranked 27th in 2025), reflecting our ongoing commitment to inclusion and belonging for all colleagues.
• Purpose-led work – Our continued recognition for customer satisfaction, including Double Gold Awards at the Fairer Finance Awards 2025 for Savings and Mortgages, reflects the impact colleagues make every day.
• Strong colleague engagement – Engagement scores consistently above 85% demonstrate the positive environment we strive to maintain together.
• Wellbeing support – Our Belong benefits package continues to support your physical, mental, and financial wellbeing throughout your career with us.

These achievements are built by our people and reflect our shared commitment to supporting one another and delivering for our members. When it comes to belonging, there truly is no place like Principality — and this role is an opportunity to continue growing as part of it.

We’re looking for a Head of People Transformation & Shared Services to lead the evolution of our colleague services, helping shape the future of how we work at Principality.

As a key member of the People Leadership Team, reporting directly to our Chief People Officer, you’ll oversee our People Shared Services function—driving consistency, simplicity, and service excellence across the colleague lifecycle.

You’ll help ensure our systems, processes and services not only meet our compliance obligations, but also support our colleagues and leaders with intuitive, insight‑driven solutions. This role is ideal for someone who enjoys operational leadership, collaborating across teams, and enabling a People function to operate at its best.

Responsibilities:

• Leading the People Shared Services team to deliver efficient, compliant, and colleague‑friendly services.
• Setting and delivering a clear operational strategy that aligns with our organisational goals and supports a strong colleague experience.
• Overseeing HR systems, data governance, and reporting to ensure reliable insights and high‑quality self‑service for managers and colleagues.
• Continuously improving processes through simplification, automation and operational excellence.
• Partnering closely with People Centres of Expertise, Finance, Legal, IT and other stakeholders to ensure smooth operations and joined‑up service delivery.
• Providing operational oversight across risk, compliance, budgeting and service performance.
• Leading and developing a high‑performing HR Operations team with a focus on capability, accountability and wellbeing.
• Supporting the function through change initiatives, ensuring effective communication and smooth implementation.

What you’ll bring:

• Strong HR operations experience across the colleague lifecycle, ideally gained in a complex or matrix environment.
• A track record of successfully leading HR teams, services or operational change programmes.
• Confidence managing HR systems (HRIS), data quality, access controls and service performance.
• Sound knowledge of UK employment law and regulatory compliance.
• A collaborative, engaging leadership style with the ability to build trusted relationships at senior levels.
• Experience working in a regulated industry (desirable).
• CIPD Level 7 or equivalent professional qualification (or experience at an equivalent level).