Client Support Coordinator - Residential Conveyancing, Norwich

Join Ashtons Legal as a Residential Conveyancing Client Support Co-Ordinator

Are you passionate about delivering exceptional client service? ​ Do you thrive in a fast-paced, professional environment? Ashtons Legal LLP, a growing and innovative law firm in the East of England, is looking for a friendly, organised and proactive individual to join our Residential Conveyancing team.

What You’ll Do:

Whilst not an exhaustive list, you can expect to:

• Be the first point of contact for clients, handling enquiries via phone and web. ​
• Manage client onboarding, including ID verification, Anti-Money Laundering checks, and Source of Funds reviews. ​
• Coordinate new referrals, open client files, and ensure compliance with legal obligations. ​
• Provide administrative support, schedule appointments, and maintain accurate client records. ​
• Collaborate with fee earners to plan workloads and ensure smooth matter progression. ​
• Support the team with file closing, document requests, and holiday/sickness cover. ​

What We’re Looking For:

• Excellent communication and problem-solving skills. ​
• Strong organisational abilities and attention to detail. ​
• Proficiency in Microsoft Office and experience with Case Management Systems (e.g., Peppermint). ​
• A positive, professional attitude with the ability to adapt to client needs. ​
• Ideally, three years’ experience in a similar role or environment. ​

Why Join Us?

At Ashtons Legal, we pride ourselves on our friendly and supportive culture, flexible rewards, and commitment to professional development. ​ You’ll work alongside a team of experts dedicated to providing outstanding legal advice while embracing innovation and growth. ​

Working Hours:

Monday to Friday, 9:00 am to 5:00 pm (flexible options available). ​You’ll need to attend an Ashtons office for a minimum period, subject to contracted hours. ​

If you'd like a full job description - please email recruitment@ashtonslegal.co.uk