Guest Experience Manager

Guest Experience Manager

Location: Tattershall Lakes Country Park, Lincolnshire LN4 4LR

Salary: £40K to £42K

Job type: Permanent, Full Time (40hrs)

Who are we?

At Tattershall Lakes, we create unforgettable holidays filled with fun, relaxation, and lasting memories. Whether our guests are staying for a weekend getaway or a week-long adventure, our mission is simple: deliver exceptional experiences every step of the way. We're looking for a passionate and people-focused Guest Experience Manager to lead our operation and make every guest feel like part of the family.

What we can offer you

• Pension scheme – Plan for your future.
• Up to 50% Discounts on Away Resorts holidays – because you deserve amazing getaways too.
• 20% On-park discounts – Enjoy the best of what we offer.
• Team Incentives – Your hard work won’t go unnoticed.
• Holiday Hero Menu – Enjoy delicious meals with discounted food options on-park.
• Life Insurance – For peace of mind.
• Enhanced Maternity/Paternity Pay – After two years with us, we’ve got you covered.
• Holiday Buy Scheme – Flexibility to suit your lifestyle.
• Help @ Hand Scheme – Wellbeing support when you need it.
• Perk Box – Exclusive discounts and benefits.
• Career Development – We believe in nurturing talent and promoting from within.

About the Role

As Guest Experience Manager, you'll be the heart of our park’s hospitality. From welcoming arrivals to ensuring smooth departures, you'll oversee all aspects of the guest journey. You’ll lead and inspire a team of front-line staff, resolve guest concerns with care, and work closely with all departments to ensure a seamless and enjoyable experience for every visitor.

Key Responsibilities

• Lead, train, and support the Guest Services team to deliver warm, attentive, and efficient service.
• Act as the main point of contact for guest feedback and handle any issues or complaints professionally and promptly.
• Monitor and respond to online reviews and guest satisfaction surveys.
• You will oversee and manage the guest experience team, this is made up of accommodation, guest services, park maintenance and security to ensure consistent service standards.
• Identify opportunities to enhance the guest experience and implement new initiatives.
• Monitor performance metrics and drive improvements in customer service KPIs. 

Skills, experience, and qualities you’ll need

• Experience in a customer-facing, hospitality, or holiday park environment (supervisory or management level preferred).
• A natural people person with strong leadership and communication skills.
• Calm and solution-oriented in a fast-paced, guest-focused setting.
• Organised, proactive, and enthusiastic with a hands-on approach.
• Flexibility to work weekends, evenings, and holidays.

It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - have a read about it on our website and decide if it describes you.

Want to join our team? Here’s how to apply

Just click HERE and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.

Our Promise to You

Holiday Heroes come with all sorts of different super-powers, and we welcome them all!

We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. Afterall, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work!

Good Luck!