Aftersales Administrator

Tattershall Lakes Country Park

Aftersales Administrator

Salary: £23,859.26

Job type: Permanent, Full Time (40hrs) 

What we are looking for

To ensure the best possible owner experience we are looking for an aftersales administrator, you will be the person who delivers delight to new & existing homeowners, being the first and main point of contact for all their needs.

What we can offer you

• Pension scheme – Plan for your future.
• Up to 50% Discounts on Away Resorts holidays – because you deserve amazing getaways too.
• 20% On-park discounts – Enjoy the best of what we offer.
• Team Incentives – Your hard work won’t go unnoticed.
• Holiday Hero Menu – Enjoy delicious meals with discounted food options on-park.
• Life Insurance – For peace of mind.
• Enhanced Maternity/Paternity Pay – After two years with us, we’ve got you covered.
• Holiday Buy Scheme – Flexibility to suit your lifestyle.
• Help @ Hand Scheme – Wellbeing support when you need it.
• Perk Box – Exclusive discounts and benefits.
• Career Development – We believe in nurturing talent and promoting from within.

Who are we?

Nestled in the stunning Lincolnshire countryside, Tattershall Lakes is a 400-acre lakeside paradise bursting with life and adventure. From paddleboarding to jet skis, Water-skiing, fishing, aqua park, archery, high ropes, zip wire, an indoor and outdoor “lido” pool. We also have 5 different bars and restaurants including a roof top bar overlooking our stunning water-skiing lake and an over 18's cocktail bar/venue. Add that to our live entertainment offering and special event weekends including our “Rock the Lakes weekend” and a full offering of events every week in the summer holidays. Our resort is a haven for families, couples, and their four-legged friends and for those that wish can simply kick back and enjoy the tranquillity, there is literally something for everyone.

What you’ll be doing

You will be reporting to the Owners Experience Manager; you will be the friendly face of our Aftersales sales department to our Existing & new owners. You will work alongside our internal teams assisting contractors and Manufacturers gain access and approval for any works to be carried out to the holiday homes on the park.

• Carry out pre-delivery inspections on all holiday homes
• Provide an efficient after service to our new & Existing holiday homeowners.
• Reporting, processing and checking all jobs are completed within a timescale
• Liaising with manufactures, contractors and internal teams to ensure jobs identified are resolved to meet customers’ expectations.
• Use the parks internal operating system for logging of jobs and checking accounts, Liaising with the owners regarding outstanding balances, gas checks, Insurance & Electric Tests
• Raising purchase orders, ordering parts chasing until parts delivered
• Communication is the key point, ensuring that owners are kept updated on any jobs that are in process until the job is completed. 

Skills, experience and qualities you’ll need

First and foremost, you will be a people person. You will have a talent for making people feel special, whether it’s having the ability to genuinely listen to our owners and building long term relationships, remembering the details that matter to them. Experience would be advantageous but full training will be given for the role.

You’ll be a genuine team player, as you have an important role in helping the sales team reach their targets. You will also be one of those positive people who set out to solve problems and put forward new ideas.

It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – if that’s fired up your curiosity, have a read about it here and decide if it describes you.

Our Promise to You

Holiday Heroes come with all sorts of different superpowers, and we welcome them all!

We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. After all, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work!

Want to join our team? Here’s how to apply

Click HERE, If you’re new to our website we’ll prompt you to register. If you’ve already registered, you can simply log in. Then complete your details and send us your best version of you.

Good Luck!