Guest Services Assistant

Location: Appletree Holiday Park, Lincolnshire

Contract: Seasonal; Variable

Hours: Upto 30 hours per week – some evenings and weekends required

Remuneration: £11.44 per hour

What we need, in a nutshell

We're currently looking for an experienced Receptionist to join our Guest Services Team ensuring we give the best service to all our guests. Guest Services is the main contact point for all guest enquiries and also the key information area for all nature of requirements during their visit.

Who are we?

Complete with 150-acres, Appletree Holiday Park is nestled in a naturally beautiful setting surrounded by wildlife and outstanding grounds, located in the beautiful Lincolnshire countryside.

Part of the Away Resorts family!

What you'll be doing

• Checking our Guests in providing them with all the information they need to know to start their break.
• You will be the first point of contact for all of our visitors.
• Checking Guests out and ensuring they enjoyed their stay. Asking for feedback.
• Dealing with general enquiries this could cover a whole spectrum of the Parks operation so a willingness to learn is key.
• Dealing with complaints by finding the right solution for the Guests to enable them to enjoy the rest of their stay.
• Taking bookings and identifying potential sales opportunities.

Skills, experience and qualities you’ll need

We’ll provide training, but you must:

• You will be using a computer on a daily basis so you will need to be computer literate.
• Experience working within a customer facing role.
• Works well under pressure…a good communicator too
• Customer focused…Friendly & helpful attitude
• Calm and methodical character but of strong character…this is a busy place!
• Attention to detail even little ones and high standards

It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – if that’s fired up your curiosity, have a read about it here and decide if it describes you. In exchange for your loyalty and hard work we offer an excellent salary, high job satisfaction in an environment that is fast moving with a business that is continually developing and evolving.

What we can offer you

Whether you work one day a week or 5, this is what we can offer you:

• Competitive Pension
• Discounts on Away Resorts Holidays
• On Park Discounts
• Awards and recognition

Want to join our team? Here’s how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.

Our Promise to You

Holiday Heroes come with all sorts of different super-powers, and we welcome them all!

We embrace diversity, inclusion and equal opportunities. From our investors, to our teams we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive not just for our product to be unique but our people too. Afterall, wouldn’t it be boring if we were all the same? In short, we want to bring your whole self to work!

Good Luck!

#INDHP