Guest Services Assistant

Location: Moffat Manor

Hours: Up to 40 hours per week

Contract Type: Seasonal

Renumeration: £11.44 per hour

What we need in a nutshell 

You will be the main point of contact for our guests, welcoming them and checking them in and out efficiently, answering queries and solving problems, and delivering an unbeatable guest journey. 

Who are we? 

We’re a dynamic and growing company, shaking up the Great British holiday at our award-winning UK resorts. Our Moffatt Manor resort is stunning. Want to find out more about our holidays? Check out our website: http://www.awayresorts.co.uk. 

What you’ll be doing 

You’ll be pretty much the first person our guests meet and you’ll be there for them throughout their stay to make the guest experience as smooth and enjoyable as possible for them. This includes: 

• Checking guests in and out of accommodation and delivering excellent service from the moment they arrive to the moment they leave 
• Acting as the first point of contact for guest issues or complaints, replying to telephone calls and emails promptly and ensuring the guest experience is enhanced through service recovery 
• Working closely with the Park Services, Accommodation and Hot tub teams to ensure all accommodation and maintenance issues are reported and fixed quickly and guests are kept in the loop 
• Looking for opportunities for accommodation upgrades & packages, promoting our additional activities and services and encouraging guests to rebook before they leave 

One more thing…holidays happen at holiday times, so you’ll need to work your magic on bank holidays and weekends too. 

Skills, experience and qualities you’ll need 

We are looking for friendly and organised assistant who demonstrate the following:  

• A strong customer service ethos 
• Excellent communication skills, verbal, written and on the telephone 

• An eye for detail and good organisational and problem solving skills 
• Good numeracy, IT and MS Office skills  

It’s the icing on the cake, but not essential, if you have experience in a similar role in the Leisure/Hospitality sector and experience using the ParcVu booking system. 

We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a read about it and see if you fit the bill. 

What we can offer you 

This is an exciting and varied role with the opportunity to progress. We look after you with a great range of benefits, including: 

• Competitive Pension  
• Discounts on Away Resorts Holidays 
• On Park Discounts 
• Awards and Recognition  

Want to join our team? Here’s how to apply 

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers. 

Our promise to you 

Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive, not just for our product to be unique, but our people too. In short, we want you to bring your whole self to work!  

Good Luck! 

#INDHP