SAP CX Analyst

We are looking for a new SAP CX Analyst to join our team in Howden, Yorkshire. You will play a key role working with the business, IS and partners in ensuring the efficient operation and continuous improvement of Howdens CX systems.

This position requires a blend of technical expertise and CX knowledge to provide support, troubleshoot issues, and contribute to the enhancement of CX systems.

This is a permanent full time opportunity working onsite 4 days per week with 1 from home.

What you’ll be doing 

• Provide comprehensive support for CX systems covering the entire ticket management life cycle for our depot service teams, the HWS process from end to end, reporting, and analytics.
• Along with the other team members, you will take ownership of support tickets raised by the business and communicate updates and resolutions within defined SLAs.
• To interrogate and investigate issues to identify and then apply solutions, followed up with identifying root causes to mitigate repeat issues.
• To act as a liaison, where defined, between the end user, IS teams and third parties to resolve issues.
• Execute routine system maintenance tasks to ensure optimal performance, data accuracy, and compliance with relevant regulations.
• Regularly update and maintain CX systems, ensuring data accuracy and system integrity.
• Build and test solutions for CX systems ensuring they meet the defined business requirements prior to migrating to production.

What we need from you

• Be able to demonstrate expertise in CX systems, including SAP Cloud for Service (C4S) v1 & v2 and SAP Field Service Management (FSM)
• Knowledge of CX system integrations and data interfaces.
• Strong familiarity with the software development lifecycle and ideally, project management methodologies
• Experience in Microsoft office suite
• Experience in testing systems such as unit, performance, disaster recovery and system integration
• Experience with implementing and supporting CX systems.
• Excellent verbal and written communication skills.
• Strong analytical, communication and written skills with the ability to convey technical information to non-technical users.
• Excellent communication and interpersonal skills to build effective relationships with the team, third parties, and stakeholders.

What we can offer you

• Competitive salary and annual company bonus
• Excellent pension scheme (company contribution of up to 12%)
• 25 days holiday + bank holidays with the option to buy additional days
• Staff Discount
• Employee Assistance Programme
• Exceptional Reward and Recognition events

How to apply

Good luck with your application.  Before you apply, please speak to your manager, so that they are aware of your interest in this role.  Please take note that this advert is a summary of the main duties and responsibilities and may be subject to change.  If you have any questions or need further support or information, please contact the Hiring Manager Dan Pickering or Holly Gibbins, Recruitment Advisor.