Cluster Manager - Retail Network

BELONG. There’s no place like Principality. 

Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together.  

Some reasons you may want to consider working with us; we have an award-winning flexible/hybrid working policy, we’re a 2022 winner of UK Best Large Workplaces for Women, we have a refurbished hi-tech office in the centre of Cardiff designed around colleague feedback, we ranked number 6 for wellbeing in 2022,  we have an extensive financial and well-being benefits package ‘’Belong’’ designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But that’s not all, discover why there’s really no place like Principality; https://www.principality.co.uk/careers 

Lead with purpose. Empower your teams. Make a lasting difference in local communities. 

We're looking for a dynamic and people-focused Cluster Manager to lead and inspire multiple branches within your region. If you’re passionate about coaching teams, driving performance, and delivering exceptional customer experiences, this role offers you the opportunity to make a real impact. 

What you’ll be doing: 

• Provide inspirational leadership to branch managers and their teams across your cluster. 

• Build effective working relationships that foster trust, collaboration and accountability. 

• Coach and develop colleagues to deliver high performance in line with strategic goals. 

• Ensure every ranch plays a meaningful role in its local community. 

• Champion customer service excellence by supporting teams to understand and meet customer needs. 

• Oversee operational standards and ensure compliance with regulatory requirements. 

• Support customer interactions – face to face, over the phone and through our digital channels to drive positive outcomes. 

• Be proactive in planning, agile in execution and resilient in overcoming challenges. 

What we’re looking for: 

• Proven experience leading multiple teams within a customer-facing environment. 

• Strong coaching, communication and people development skills. 

• A customer-first mindset with a passion for delivering high-quality service. 

• Strategic thinking with the ability to execute plans effectively across teams. 

• Resilience, adaptability and the ability to thrive in a fast-paced, ever-changing environment. 

• Knowledge of (or ability to quickly learn) relevant regulatory and compliance framework. 

Ready to lead with impact? 

This role is to lead the following branches:-

Chester, Hereford, Monmouth, Shrewsbury & Wrexham

Only candidates who are currently working within those 5 branches are eligible to apply for this role

Apply now and be part of a business that puts people, customers and colleagues at the heart of everything we do. 

If you have any questions in relation to this role, please contact the recruitment team at -recruitment@principality.co.uk 

‘’We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’’ Daniel Priest, Inclusion Manager. But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)