Senior Customer Consultant (Cwmbran)

BELONG. There’s no place like Principality. 

Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together. 

Some reasons you may want to consider working with us; we have newly refurbished branches that are committed to serving the local high-street, we’re an award-winning employer officially recognised as one of the best Super Large Organisations and ranked 6th place for well-being.  You will have a career that gives you the platform to achieve amazing things, we have an extensive financial and well-being benefits package ‘’Belong’’ designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But that’s not all, discover why there’s really no place like Principality; Careers (principality.co.uk) 

As a Senior Customer Consultant, you will support our customers to find the right financial solutions in a welcomed and supported environment.

Our Senior Customer Consultant support delivery of our purpose by providing:

• Excellent Customer experience
• Good customer engagement
• Optimising opportunities
• Deliver structured activities to support the branch effectiveness

You will work closely with the branch manager; occasionally standing in for them, to coach and develop a team of customer consultants. 

Skills needed:

• Problem-Solving
• Ability to work under pressure
• Build strong relationships with customers, members and the local community
• Excellent communication skills

We will help you to build a rewarding and successful career with opportunities to develop, grow and progress your career with us, should you wish. 

We reserve the right to close this vacancy early should we receive a high volume of applications. 

If you have any questions, please get in contact by emailing recruitment@principality.co.uk 

‘’We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’’ Daniel Priest, Inclusion Manager. But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)