F&B Team Leader (casual position). Open to existing SU staff only.

The Students’ Union is the focal point of campus life and we have exciting opportunities for University of Warwick students to join our team!

What’s on offer:

Hourly Rate: £13.21 plus holiday pay calculated at 15.55% (equivalent of 35 days paid leave per year)

Duration: Fixed-term contract starting in Term 3, 2025 and ending on 4th July 2026 (subject to a 6-month probationary period), with work continuing throughout the next academic year (2025/2026).

Hours: You will be expected to work an average of 2 shifts a week (an average of 10-12 hours a week) throughout term time; although we cannot guarantee these hours. Flexibility of working patterns from Monday to Sunday which includes daytime and evening work, general working hours 11:30am to 6pm or 6pm till close. Occasional vacation work available.

Location: Warwick Students’ Union, Coventry. Occasional off site working is required.

Closing Date: 9am on Friday, 16^th May 2025 - This vacancy and advert will be closed earlier if sufficient applications are received. Therefore, it is strongly advised that you submit your application as soon as possible.

Interview Date: Week commencing 19^th May 2025 (You must be available to attend on the given date should you be shortlisted).

What’s the role?
Working in the Dirty Duck as an F&B Team Leader, you will be required to lead a team of food and beverage assistants to ensure a high standard of service is provided to customers, food and drinks are served in an efficient manner and a safe, clean working environment is maintained.

Dirty Duck
A modern twist on the traditional, serving real value-for-money food and a variety of locally sourced products, real ales, wines, premium beers and spirits. The key message is real ale-real food -real people- real welcome with a focus on great customer care.

Who are you?
We are looking for someone with excellent customer service skills and the ability to lead and motivate a team to deliver a high level of service in a fast paced catering setting. You should have experience of achieving and maintaining high levels of health, safety and cleanliness in this environment to ensure that our customers receive the best possible experience.

You should be able to demonstrate initiative and good verbal communication whilst overseeing the Food and Beverage Assistant Team to ensure the successful delivery of food and drinks service and the safe operation of our Outlets during our day to day operations.

Why apply?
The SU is a vibrant, student-focused environment and you are excited by the thought of being part of the Operations team within your Students Union.

Full training is provided that will help and support you in both this role as well as future opportunities.

This role is part of the Warwick Award.  The Award is based around 12 core employability skills that have been identified in collaboration with a range of employers as being crucial for the next step in your journey after graduation.  This means that the training you receive and the time you spend working in this role to develop your skills, will help you to earn Core Skills Points which count towards the Award.  For more information and to register for the Warwick Award please visit: What is the Warwick Award?

We’re committed to equality of opportunity for all. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability status. We want to support diverse and inclusive work environments and are actively looking for people who share our values.

Any queries please contact jobs@warwicksu.com.

JOB DESCRIPTION

JOB TITLE: Food and Beverage Team Leader – The Dirty Duck            

RESPONSIBLE TO: Deputy Outlet Manager and Management Team and through them, to Food and Beverage Manager, Head of Strategic Operations, Operations Director, Chief Executive and Board of Trustees

RESPONSIBLE FOR: Food and Beverage Assistants

MAIN PURPOSE FOR JOB: To lead a successful team in the food and beverage department, working closely with managers to run an efficient shift. 

To prepare and serve drinks ensuring high standards of customer care at all times.

MAIN DUTIES / RESPONSIBILITIES

• To organise allocated staff on shift and monitor staff performance and appearance
• To serve alcoholic and non-alcoholic beverages as appropriate and required by the outlet.
• To serve customers in a friendly and helpful manner, according to organisational policy on customer care
• Allocate and monitor staff duties / breaks times.
• To train & coach F & B Assistants
• To keep bar displays and fridges well stocked and tidy.
• Responsible for co-ordinating change for tills and correct till procedures are followed.
• To support the Designated Premises Supervisor and Personal License Holders in the upholding of the Premises License covering all licensable activities.
• To replenish when necessary and keep a well-stocked area throughout the outlet. Support the Food and Beverage team in the implementation of promotional and merchandising plans
• To keep preparation areas and seating areas clean and tidy and free from rubbish. Ensure cleaning sheets are in operation throughout the shift.
• To operate all machinery and equipment in a correct and safe manner and ensure that the Food and Beverage team do the same.
• To abide by current legislation, concerning health, safety and fire.
• To comply with the Unions food safety policy & any other relevant hygiene legislation
• To commit to reducing the SU’s environmental impact and promote environmental and ethical good practice
• The above to be carried out with regard to organisational policy on Equal Opportunities and continuous improvement
• To assist operations in all SU run Commercial areas where required
• Any other, in line with the job description that may from time to time reasonably required by the organisation

EXPECTED STANDARDS

• To work within expected COVID hygiene and operational regulations at all times.
• To ensure staff are well presented for their shift in uniform. To follow hygiene regulations at all times.
• To comply with trading standards legislation at all times
• To promote good customer care at all times.
• Smile at and greet each customer, be polite and courteous at all times. Thank the customer and give undivided attention to each customer.
• To be knowledgeable about products available and give guidance where appropriate
• Timetable staff breaks and sign off time sheets
• Ensure F & B Assistants are suitably trained & monitor their performance offering help & guidance when necessary
• Ensure the displays are inviting to the customer and that stocks are adequate to meet customers’ needs at all times
• Ensure that staff are aware and use the correct till procedures at all times.
• To ensure that their role is clearly understood, particularly their liability and responsibility
• To work within a team to promote a well-stocked outlet and develop ideas for merchandising the products we sell
• Ensure that organisational policy on Health and Safety is followed
• To use equipment for its designed purpose and according to organisational policy on Health and Safety
• To follow manual handling procedures
• Use appropriate protective clothing or equipment
• Maintain temperature records, cleaning schedules & any other due diligence documentation, taking preventative & corrective action when necessary. Ensure F & B Assistants adhere to laid down standards.
• To be carried out in line with the SU’s environmental policy

PERSON SPECIFICATION

ESSENTIAL SKILLS / KNOWLEDGE / QUALIFICATIONS

• Demonstrates high standards of customer care
• Experience of a customer facing environment in a food and beverage environment
• Experience of leading / motivating a team
• Experience of cash handling
• Good Verbal Communication Skills
• Commitment to excellent customer care.
• Reliable
• Calm under pressure
• Understanding of health, safety and hygiene requirement
• Enthusiastic
• Numerate
• Commitment to Equal Opportunities.

DESIRABLE SKILLS / KNOWLEDGE / QUALIFICATIONS

• Basic hygiene certificate of customer care