Assistant, Access Support (IC78)
Assistant, Access Support (IC78)
Contract: Working 35 hours per week, Fixed term for 12 months (Arts Council also recognises the benefit of flexible working as a valued part of the way we work, and welcome applications from individuals who require flexibility)
Salary: £27,401 per annum plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working.
Location: Manchester (The role will be based at Manchester; however, we are operating a hybrid way of working and support our staff to make use of remote working options when combined with regular on-site contact days with other members of the team, normally 1-2 days a week)
The Pre-Application Access Support Team is a team at Arts Council England who will support customers, who require additional support to access our programmes, services, and information, by removing barriers to access.
Line-Managed by Senior Officer, Access Support and supported by the Officer, Pre- Access Support, you will have responsibility for supporting the Pre-Application Access Support Scheme by providing outstanding customer service and support to users of the service, contributing to the team achieving their goals and required outcomes.
The Assistants, Access Support will help champion anti-ableism internally and externally and working with the Officer, Access Support will use Arts Council’s processes and procedures to help remove systemic bias and improve services offered to applicants. The team will support the following types of applicants to remove barriers to accessing Arts Council’s programmes, services and information:
- D/deaf or disabled
- neurodivergent
- experience learning difficulties
- have a mental health condition or
- have a long term health condition.
Working with the Officer, Access Support, the Assistants will respond to phone calls, Livechats, Video Calls and emails from users of the service and their support workers handling enquiries through to their conclusion. The Assistants will help develop and maintain processes and procedures to deliver Pre-Application Access Support and provide outstanding service to external customers and value to internal customers of the service.
Equality Diversity and Inclusion Statement: Arts Council are committed to being an inclusive employer, building an inclusive workplace, and recruiting a workforce that is as diverse as the communities we serve. However, you identify, and whatever background you bring with you, we welcome you to apply for a role at Arts Council.
If there are any adjustments that would support you in your application, please do let us know when you apply. If you are disabled, Evenbreak are able to provide support with your application. For further information please visit their website here
Disabled, D/deaf and/or neurodivergent people and those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce so we particularly encourage applications from people in these groups.
About us: Arts Council offers a range of benefits to our employees including hybrid and flexible working, a generous annual leave allowance and the Arts Council Retirement Plan - a final salary scheme. To find out more, click here.
Our Code of Ethics requires that employees of the Arts Council are not able to receive an Arts Council grant, investment or loan funding - either in person, as a member of a partnership, or for any organisation they own. There are also limitations on board or CEO positions employees can hold in organisations we fund. For more information on this, please talk to the recruiting manager or contact recruitment@artscouncil.org.uk
We believe our recruitment process should be inclusive and transparent. Find out what to expect with our application guidance and more about our commitment to diversity on our website here.
To view the job description please click here
To view the recruitment pack which outlines more details about working for Arts Council please click here
Job ref: IC78
Closing date: 09:00am 19 May 2025
1st Interviews: (virtual) 27 and 28 May 2025
Please note: We do NOT accept CVs or cover letters as part of our recruitment process. If you require any documentation in an alternative format, please contact recruitment@artscouncil.org.uk
