Guest Services Assistant

Guest Services Assistant

Location: Tattershall Lakes Country Park, Lincolnshire (LN4 6LR)

Salary: £26,511.30

Contract: Permanent (40hrs) 

What we are looking for

We are looking for a guest services assistant, where you will be spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile.

What we can offer you

• Pension scheme – Plan for your future.
• Up to 50% Discounts on Away Resorts holidays – because you deserve amazing getaways too.
• 20% On-park discounts – Enjoy the best of what we offer.
• Team Incentives – Your hard work won’t go unnoticed.
• Holiday Hero Menu – Enjoy delicious meals with discounted food options on-park.
• Help @ Hand Scheme – Wellbeing support when you need it.
• Career Development – We believe in nurturing talent and promoting from within..  

Who are we?

We are a dynamic and growing company, shaking up the Great British holiday. With 27 amazing UK resorts. Tattershall Lakes is a glistening lakeside paradise in the heart of the gorgeous Lincolnshire countryside. Our Flagship Resort Tattershall Lakes, is jaw dropping not only in its size but also what it offers our Guests and Owners.  An action-packed lakeside resort, from paddle boarding to jet skis, an outdoor lido, an indoor pool, whopping complex and even our very own Speigel tent, an enormous amount to do for children, adults, and even our four-legged friends.

Skills, experience, and qualities you’ll need.

Customer service skills are a must!

A key part of your job will be to ensure changeover days are seamless. As well as qualities we’ve already mentioned, you will have great communication skills, as you will be dealing with different departments and will need to resolve issues, get results, and pass on correct information.

One more thing…holidays happen at holiday times, so you will need to work your magic on evenings, weekends, and bank holidays too.

It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – if that’s fired up your curiosity, have a read about it here and decide if it describes you.

Our Promise to You

Holiday Heroes come with all sorts of different super-powers, and we welcome them all!

We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. Afterall, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work!

Want to join our team? Click HERE to apply. If you’re new to our website, we’ll prompt you to register. If you’ve already registered, you can simply log in.

Good Luck!

#INDLP