Branch Manager - Merthyr (12m FTC)

Lead with purpose. Empower your team. Make a real difference in your community. 

We’re looking for a proactive and people-focused Branch Manager to lead one of our dynamic branch teams on a 12-month fixed term contract. If you’re passionate about delivering exceptional customer service, developing others and making an impact in your local area – this could be the perfect role for you. 

What you’ll be doing: 

• Provide inspirational leadership and direction to your branch team. 

• Build strong working relationships and foster a culture of support and collaboration. 

• Coach and develop colleagues to perform at their best and grow in their roles. 

• Deliver results in line with strategic business goals and regulatory standards. 

• Ensure the branch plays an active and valued role within the local community. 

• Understand customer needs and support them in finding the right financial solutions. 

• Lead from the front – supporting customers face to face, over the phone and through digital channels. 

• Plan proactively, adapt quickly and always put the customer first.

What we’re looking for: 

• Proven leadership experience, ideally within a customer-facing environment. 

• A strong communicator who can inspire, coach and develop a high-performing team. 

• A customer-first mindset with a genuine desire to help people. 

• Ability to balance multiple priorities while maintaining high standards. 

• Confidence navigating both people leadership and operational responsibilities. 

• Understanding of (or willingness to learn about) regulatory and compliance standards in financial services. 

Why Join us? 

• Make a visible and meaningful impact in your local community. 

• Work with a supportive and motivated team who are passionate about what they do. 

• Access to professional development opportunities to help you grow your career. 

Ready to take the lead? 

Apply today and help us shape the future of community banking – together. 

We reserve the right to close this vacancy early should we receive a high volume of applications.  

If you have any questions in relation to this role, please contact the recruitment team at -recruitment@principality.co.uk