Senior Programme and Post Sales Officer

Role Title: Senior Programme and Post Sales Officer

Hours: 35 hours per week, Monday-Friday

Salary: £30,528-£38,222 per annum (salary offered dependent on experience)

Contract: Maternity cover (for up to 12 months)

Location: Dartford / Agile

You will be managing the administrative support to ensure delivery of our development programme. You will also be responsible for monitoring the data quality of advertisements on websites and core information that has been entered onto our systems.

We support agile working, so you’ll be provided all IT equipment to work flexibly between your home and at our Dartford office.

Who are we?

Moat are one of the top 30 housing associations in England, with homes spread across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. We have released our new corporate strategy, so it’s an exciting time to join Moat! This involves being bold and ambitious, investing in new and existing homes, putting safety and quality first. We also deliver for and with our customers through our new Customer Engagement strategy, which will help us to deliver the requirements of the Social Housing White Paper. 

We are also proud to announce, we have recently been awarded an accreditation from ‘The Sunday Times Best Places to Work 2024’, based on our employee feedback.

You will be:

• Supporting the Programme Manager and Performance to ensure delivery of effective programme and performance for both Development and sales and marketing.
• Monitor and allocating incoming tasks received in the team’s inbox, ensuring that deadlines are met.
• Review and submit all resale property advertisements entered onto the relevant websites e.g. Moat Homes, Share to Buy, Help to Buy and Keaze.
• Regularly monitoring and reviewing exception reports to ensure that Moat’s core systems e.g. Sequel, CRM and the housing management system are kept up to date and any discrepancies corrected.
• Assisting the Programme Manager in reviewing existing processes and procedures recommending areas for improvement.
• Assisting the Programme Manager in the management and preparation of both the HCA/GLA internal audits in respect of development and sales and marketing to maintain Moat’s green light status.
• Assisting the programme Manager in compiling the monthly Sales & Marketing performance information reports for the monthly management meetings.
• Deputising for the Programme Manager as appropriate.

We are on the lookout for someone who has:

• A good standard of education, with proficiency in English and maths.
• Proficient in the use of MS Office suite, particularly MS Excel, and in the use of customer contact databases.
• Proficient in office administration – organising systems, records and files.
• An understanding of the Capital Funding Guide.
• An understanding of the key stages of construction and acquisition processes.

It’s also additional, but not essential to have:

• A sound grasp of the workings of Moat’s core housing databases
• A thorough knowledge of the Capital Funding Guide.

Your benefits:

In return for your hard work, we will reward you with a competitive salary, pension scheme, healthcare scheme, a generous annual leave entitlement, and you even get a half day off on your birthday!

We take pride in our people to ensure they are equipped with the knowledge they require to carry out their role and inspire them to learn more which is why we offer further education sponsorship and leadership programmes. Moat want to ensure their employees feel supported at work, so we also provide enhanced maternity/paternity/adoption leave, and many more!

Check out our employee benefits here: Our employee benefits: what we can offer you (youtube.com)  

Interested? We want to hear from you!

If you feel this role is suited to you, and you want to take on an exciting new challenge, please fill out an online application form on our website (before 11pm on Friday 11 October 2024) detailing the skills and experience you can bring to Moat. We will be in touch via email should we wish to invite you in for an interview.

We reserve the right to close this vacancy at any time prior to the closing date.

Please note we are no longer accepting CV’s as part of the recruitment process. All candidates will complete an application form on our career’s website.